The Opportunity
We are a chartered professional accounting firm seeking a polished, detail-oriented individual to serve as a key client-facing professional within our firm. This role is central to delivering a consistently high standard of service and maintaining the professionalism our clients expect when entrusting us with sensitive financial matters.
The successful candidate will combine strong organizational ability with sound judgment, discretion, and a professional communication style. This position is well-suited to someone who takes pride in accuracy, reliability, and contributing to an efficient, well-run office environment.
You will join an experienced administrative team and benefit from structured onboarding and mentorship, alongside clear expectations for quality, consistency, and accountability in your work.
About the Firm
Strong & Associates Chartered Professional Accountants has been serving corporate, small business, and personal tax clients for over 15 years.
Having grown from a team of two in 2011 to over 20 professionals today, our continued success is built on a foundation of professionalism, reliability, and a commitment to high standards in client service and internal operations.
Our administrative team plays an essential role in supporting both our clients and our professional staff. This position reports directly to our Administrative Services Manager and works closely with colleagues across the firm.
(A small, non-shedding Havanese-mix named Gigi is also part of the team.)
What Success Looks Like in This Role
- Clients feel welcomed, supported, and confident in their interactions with the firm
- Information is organized, accurate, and readily accessible across systems
- Deadlines are managed proactively and consistently met
- Communication is clear, professional, and responsive
- The office operates smoothly, reflecting a high standard of professionalism
Key Responsibilities
- Serve as the first point of contact for clients, ensuring a professional, organized, and efficient experience in person, by phone, and via email
- Manage incoming client communication with judgment and professionalism, responding to routine inquiries and ensuring timely escalation of more complex matters
- Coordinate scheduling, document intake, and preparation of materials for signing or client pick-up in accordance with established procedures
- Organize and maintain client information in both electronic and paper formats with a high degree of accuracy and consistency
- Prepare routine correspondence and documents for review, including draft responses to CRA requests for information
- Provide administrative support to the professional team, including word processing and data entry
- Assist with client billing processes, including preparation and editing of pre-bills for review
- Maintain accurate and up-to-date client contact information across systems
- Learn and apply firm administrative procedures, privacy requirements, and service standards
- Present a consistently professional image aligned with the firm’s values and client expectations
Qualifications & Skills
- Post-secondary education in administration or a related field, or equivalent experience in a professional office environment
- Demonstrated ability to build professional rapport and maintain a welcoming, respectful client experience
- Strong organizational skills with the ability to manage a high volume of information accurately and efficiently
- Proven attention to detail, particularly when handling sensitive or time-sensitive information
- Strong proficiency in Microsoft Office (Word and Excel), with the ability to produce accurate, well-formatted documents
- Excellent written and verbal communication skills in English
- Ability to take direction, ask questions, and adapt to changing priorities
- Ability to work independently while contributing effectively as part of a team
- A reliable and consistent approach to meeting deadlines
Assets:
- Experience in a professional services environment (e.g., accounting, legal, or financial services)
Compensation & Benefits
We offer a competitive compensation and benefits package, including:
- Paid overtime and/or time in lieu flexibility
- Comprehensive employee benefits plan
- RRSP matching program
- Four weeks annual vacation, including office closure week between Christmas and New Year’s
Additional Information
- A criminal record check will be required (paid for by the firm)
- Professional references will be requested
- All applications will be kept in strict confidence
Pay: $44,000.00-$55,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Do you currently live in the HRM (Halifax Regional Municipality)?
- Will you be available for an in-person interview?
Work Location: In person
