Advanced Self Storage is looking for a friendly, reliable, and motivated Part-Time Customer Service Representative (CSR) / Storage Consultant to support our busy Langford location.
If you enjoy customer service, relationship-building, and working in a fast-paced environment where no two days are the same, we would love to hear from you!
About Us
Advanced Self Storage is a leading provider of secure, convenient, and flexible storage solutions across British Columbia. We pride ourselves on delivering exceptional customer experiences and maintaining clean, secure, and welcoming facilities.
Position Details
Schedule: Approximately 10 days per month based on business needs, vacation coverage, and sick coverage
- Weekend availability required
- Closed on all STAT holidays
Position Overview
As a CSR / Storage Consultant, you will be the face of our company, helping create a positive and professional experience for every customer. You’ll assist prospects and tenants with storage solutions, conduct facility tours, complete rentals, and help maintain a clean and inviting facility.
We are looking for someone with open availability, strong customer service skills, and the ability to work independently.
A valid BC Driver’s License and reliable vehicle are required, as commuting to the location can be difficult during inclement weather.
Key Responsibilities
- Greet and assist customers in person and over the phone with a warm, professional attitude
- Conduct tours of the facility and explain storage options and features
- Build relationships with prospects and tenants
- Provide accurate pricing and service information
- Complete rental agreements, move-ins, and move-outs
- Maintain office and facility cleanliness and organization
- Follow company policies and uphold security standards
- Use computerized systems to manage reservations and customer accounts
- Support occupancy, sales, and customer service goals
- Assist with coverage during busy periods, vacations, and sick calls
Qualifications
- High school diploma or equivalent
- Previous face-to-face customer service experience required
- Strong verbal and written communication skills
- Comfortable using Microsoft Office and basic computer applications
- Reliable, organized, and detail-oriented
- Strong problem-solving skills
- Self-motivated and able to work independently and within a team environment
- Valid BC Driver’s License and reliable vehicle required
Pay: From $19.50 per hour
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Wellness program
Ability to commute/relocate:
- Langford, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
