Overview
We are seeking a highly organized and personable Front Desk Agent to join our dynamic team. The ideal candidate will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk area. This position requires strong administrative skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Experience in a medical or dental office setting is preferred.
Responsibilities
- Greet and assist patients as they arrive at the office, ensuring a welcoming atmosphere.
- Manage phone systems, answering calls promptly and addressing inquiries or directing them to the appropriate staff members.
- Schedule appointments using Dentrix or similar electronic medical records systems, confirming patient details and availability.
- Maintain accurate patient records and ensure that all documentation complies with medical terminology standards.
- Process patient information efficiently, including insurance verification and billing inquiries.
- Handle administrative tasks such as filing, data entry, and maintaining the cleanliness of the front desk area.
- Collaborate with dental receptionists and other office staff to ensure seamless patient flow and communication.
Requirements
- Previous experience in an office or front desk role is required; experience in a medical or dental office is highly desirable.
- Familiarity with Dentrix or other electronic medical records software is preferred.
- Strong understanding of medical terminology related to dental practices.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Proficient in using phone systems and basic office equipment.
- Ability to multitask effectively while maintaining attention to detail in a busy environment.
- A positive attitude and a commitment to providing outstanding service to patients and colleagues alike.
Join our team as a Front Desk Agent where your skills will contribute significantly to our mission of delivering exceptional care!
Job Types: Full-time, Permanent
Pay: $22.00-$28.00 per hour
Benefits:
- Dental care
- On-site parking
- Paid time off
Experience:
- Dentrix software : 2 years (required)
- Canadian Dental front desk : 4 years (required)
Work Location: In person
