Quality of customer greeting.
- Use a polite approach when greeting the customer.
- Be diplomatic and open-minded towards the customer.
- When you greet the customer, do it with the same friendly attitude as you would if guests came to your home for dinner. Restaurant customers are no different than your own personal guests: they come to have a good time. They are expected, they are welcome and you are happy to see them.
- Provide the customer with suggestions. Adapt to the different types of customers (groups, families, business meals, etc.).
- Remain open-minded when receiving comments and/or complaints. Make the customer feel like he’s the only person that matters.
Quality of customer service.
- Take down the food and beverage orders accurately.
- Develop good work methods (ex.: remembering which customer ordered what dish).
- Verify the quality of the product that comes out of the kitchen.
- Complete quality checks after serving the meal.
- Refill beverages or offer refills without being prompted.
- Follow the established customer service standards.
Following the established standards.
- Follow the established dress code and hygiene rules.
- Follow the established safety standards.
- Follow Restaurant/Hotel policies and procedures.
Set up and upkeep.
- Opening or closing inventory of beverage.
- Preparation of garnish and mixes.
- Set up in your section and bar is done properly at the beginning and at the end of each shift.
- Your section and bar is clean at all times.
- Ensure the bar is stocked.
- Daily cleaning activities planned for each day.
- Offer your cooperation and assistance to colleagues who need assistance.
Managing your bills and POS reports.
- Responsible for the money received and the invoices used.
- Responsible for registering the items on the POS.
- Responsible for filling out the credit card forms.
- Balance one’s cash.
- The POS reports must be properly completed out and handed to the person in charge at the end of a shift.
Contributing to the creation of a good work atmosphere.
- Displays a knack to be a team player with your colleagues.
- Communicates any comments, suggestions, requests or dissatisfactions to your direct supervisor.
- Takes part in the different meetings.
General contributions.
- Makes the necessary requisitions regarding the bar in case there is no busboy available.
Does any other task required by the immediate supervisor.
Skills and requirements
- High School diploma or Grade 12 Equivalency (GED.
- Valid ProServe Liquor Staff Training Certification.
- A good sense of humor.
- Good English communication skills (verbal and written).
- Able to provide high quality service in a professional and courteous manner and possess a high level of professionalism.
- Strong work ethic, physical stamina and good organizational abilities.
- Able to work under pressure and appropriately handle requests or changes.
- Able to work independently and collaborate with others.
- Proficient in time management.
- Ability to work a variety of shifts, including evenings and weekends.
Job Types: Part-time, Permanent
Pay: $15.00 per hour
Expected hours: 20 – 30 per week
Additional pay:
Benefits:
Flexible language requirement:
Schedule:
- Evening shift
- Morning shift
Ability to commute/relocate:
- Calgary, AB T2J 7E1: reliably commute or plan to relocate before starting work (preferred)
Experience:
- serving: 3 years (required)
- Bartending: 3 years (required)
Work Location: In person
Application deadline: 2024-08-19
Expected start date: 2024-08-20
