Customer Service RepresentativeJoin an Award-Winning Team That Puts Customers First
At Alberta Home Services, exceptional customer service is at the heart of everything we do. As a 24-time Consumer Choice Award winner, we've built our reputation by providing honest, reliable, and professional service to homeowners throughout Calgary and surrounding areas.
We're looking for a friendly, organized, and customer-focused Customer Service Representative who enjoys helping people and creating outstanding customer experiences from the first phone call to the completion of every appointment.
What You'll Be DoingCustomer Care
- Answer incoming customer calls in a friendly, professional, and courteous manner.
- Assist customers with booking furnace cleaning, duct cleaning, carpet cleaning, HVAC service, maintenance appointments, and inspections.
- Answer questions about our services, pricing, memberships, and promotions.
- Resolve customer concerns and ensure every customer receives exceptional service.
Scheduling & Appointment Management
- Schedule and confirm customer appointments.
- Coordinate technician schedules to maximize efficiency.
- Reschedule appointments when necessary while maintaining excellent customer communication.
- Ensure all customer information and work orders are entered accurately into our scheduling system.
Customer Follow-Up
- Contact customers to confirm upcoming appointments.
- Follow up after completed services to ensure customer satisfaction.
- Encourage satisfied customers to leave online reviews.
- Maintain strong relationships with new and returning customers.
Team Support
- Work closely with Dispatch, Service Technicians, and Management to ensure a seamless customer experience.
- Communicate important customer information to technicians and office staff.
- Assist with general office administration and customer service duties as required.
What We're Looking For
- Outstanding customer service and communication skills.
- Friendly, positive, and professional telephone etiquette.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in a fast-paced environment.
- Strong attention to detail.
- Comfortable learning and using computer software and scheduling systems.
- Ability to work independently while contributing to a team environment.
Qualifications
- Customer service or office administration experience preferred, but not required.
- Experience in scheduling or dispatch is considered an asset.
- Excellent verbal and written English communication skills.
- Strong computer skills, including Microsoft Office and CRM or scheduling software.
- Reliable, punctual, and dependable.
Why Join Alberta Home Services?
- Competitive hourly wage.
- Opportunities for advancement and professional development.
- Supportive and team-oriented work environment.
- Work with one of Calgary's most trusted home service companies.
- Be part of a company that values integrity, professionalism, and exceptional customer care.
- Full-time, stable employment with a growing organization.
Job Types: Full-time, Part-time
Schedule:
- Monday to Friday
- Occasional Saturdays as required
Work Location: In person – Calgary, Alberta
Pay: $17.00-$22.00 per hour
Work Location: In person
