Job Title: Wellbeing Navigator
Job Posting# WN-SP-WN-SP-14/2026-27
Date Posted: July 17, 2026
Reports to: Manager - Newcomer Settlement Programs
Position Type: Full Time Regular, based on funding availability (New position)
Date Closed: July 24,2026
About Organization:
Punjabi Community Health Services (PCHS) is a pioneer, community-based, not-for-profit charitable organization that has been serving diverse populations for over 36 years. PCHS provides a wide range of culturally responsive services in the areas of addictions, mental health, geriatric care, health promotion, domestic violence, parenting, settlement, and support for women, children, and youth. PCHS is widely recognized for its innovative Integrated Holistic Service Delivery Model and has contributed to several community-based research studies. The organization is fully accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) International and Imagine Canada, reflecting its commitment to quality and accountability. PCHS is also a 2SLGBTQ-sensitive organization, committed to equity, inclusion, and culturally appropriate care.
About Position:
The Wellbeing Navigator position is funded by Immigration, Refugees and Citizenship Canada (IRCC). Reporting to the Manager of Newcomer Settlement Programs, the Wellbeing Navigator plays a vital role in supporting eligible newcomer clients with complex physical and/or mental health needs by delivering personalized, client-centred well-being navigation services. Serving as a bridge between clients and a broad network of healthcare providers, social service agencies, and community organizations, the Wellbeing Navigator facilitates timely access to culturally and linguistically responsive services that are tailored to meet the needs of all clients. This role is instrumental in helping clients overcome barriers that impact their successful settlement and integration into Canadian society. Through a strengths-based and trauma-informed approach, the Wellbeing Navigator empowers clients to make informed decisions about their health and well-being while fostering the confidence and skills needed to navigate Canadian systems independently. The goal of the program is to support newcomers in becoming fully engaged in all aspects of Canadian life, thereby contributing to their long-term well-being and meaningful participation in their new communities.
Qualification, Experience and Skills:
- Degree or diploma in social work, psychology, health services, human services or another related field
- Certification or training in mental health support, counselling, or case management is an asset.
- Minimum two years related experience in health navigation, direct service delivery to newcomers or clients experiencing complex physical/ mental health needs
- Registration with a regulatory body is preferred
- Experience working with newcomer populations, including immigrants and refugees.
- Experience in case management, client assessment, and goal setting.
- Familiarity with settlement services, healthcare systems and community resources.
- Demonstrated case management and referral skills and ability to effectively link clients to supportive services
- Ability to educate clients on navigating healthcare, mental health, and social services.
- Cultural competency and sensitivity when working with diverse communities.
- Experience in working effectively as a member of a multidisciplinary team, including internal and external stakeholders
- Ability to build and maintain relationships with healthcare providers, community organizations, and cultural groups.
- Experience in organizing community outreach initiatives.
- Maintain client records/files according to PCHS standards
- Knowledge and experience with data management systems, particularly iCARE and OCMS
- Effective written and verbal communication skills, as well as presentation skills across all levels of the organization
- Excellent computer skills with advanced proficiency in Microsoft Office
- Superior time management skills, multitasking and ability to prioritize tasks with minimal supervision
- Proficiency in a second language would be an asset, preferably Punjabi, Hindi & Urdu
- Familiarity with Cloud technology and Share-Point is an asset
Requirements:
- A satisfactory Vulnerable Sector Screening (Criminal Record Check) is mandatory.
- A valid driver’s license and access to a reliable vehicle with current insurance coverage.
- Fluency in South Asian languages such as Punjabi, Hindi, and Urdu.
- Current certification in CPR and First Aid- Level C with AED.
- Proof of vaccination (including COVID-19 and others) is encouraged.
Duties and Responsibilities:
- Client needs assessment, goal setting and service planning
- Provide individualized, one-on-one, family, and group sessions to assist eligible newcomer clients in navigating the Canadian health system.
- Offer information on accessing local and needs’ specific healthcare providers, including family doctors and wellness resources.
- Educate clients on the roles of various healthcare professionals and how to access drug and medical benefit plans at federal, provincial, and regional levels.
- Support clients in understanding and managing their health conditions in alignment with their settlement and integration goals.
- Connect clients with appropriate health, mental health, social, cultural, and community-based resources.
- Facilitate referrals to settlement services and specialized support organizations to address client needs.
- Distributing and compiling client satisfaction surveys and feedback forms
- Build and maintain partnerships with healthcare providers, community organizations, and cultural groups.
- Develop communications tools, promotional, and outreach materials
- Develop and implement a range of outreach strategies, including media campaigns, community booths, and collaborations with partners and cultural groups.
- Participate in the development and execution of a comprehensive operational plan to track client progress and outcomes.
- Monitor and address challenges throughout the project term to ensure timely and effective service delivery.
- Collect and compile statistics and submit monthly and periodic narrative reports.
- Maintain documentation, digital/paper client files and client data entry into iCARE and/or any other database used by PCHS
- Responsibility as assigned, complementary to the settlement program and partnership/collaboration with other organizations
- Other duties as assigned
Hours: Full time, 37.5 hours per week(Some evenings and weekends work is required)
Salary Range: $55,000- $59,600
Position to commence: August 2026
Please submit your resume to the Hiring Committee via Indeed only
PCHS offer an attractive and rewarding work environment. We appreciate the interest of all applicants, but only those under consideration will be contacted for an interview.
PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, LGBTQ, persons with disabilities among other self-identified diverse groups. We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at [email protected]
Job Type: Full-time
Pay: $55,000.00-$59,600.00 per year
Benefits:
- On-site parking
- Paid time off
Application question(s):
- Do you have access to vehicle with a Valid Driver's Licence ?
Education:
Experience:
- health navigation: 2 years (required)
- direct service delivery to newcomers: 2 years (required)
- clients experiencing complex physical/ mental health needs: 2 years (required)
Language:
- English, Punjabi, Urdu and Hindi (required)
Location:
- Brampton, ON L6T 3T6 (preferred)
Work Location: Hybrid remote in Brampton, ON L6T 3T6
