STK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion!
STK Steakhouse Fallsview, located on the 9th floor of the Hyatt Regency Niagara Falls Fallsview hotel, is currently seeking a Floor Manager!
As a Floor Manager for STK Steakhouse Fallsview, you will be responsible for overseeing daily front-of-house operations, ensuring smooth service, and leading a team to deliver unforgettable guest experience. You’ll play a crucial role in maintaining service excellence, team development, and financial performance while fostering a dynamic, high-energy dining atmosphere.
Key Responsibilities
- Operations Leadership
- Oversee daily restaurant operations, including front-of-house and back-of-house management
- Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience
- Monitor product quality, vendor relationships, and compliance with sanitation and safety regulations
- Organize and supervise staff shifts, ensuring optimal floor coverage
- Implement and uphold company policies and hospitality standards
- Team Development & Staffing
- Recruit, hire, and onboard top talent to build and maintain a high-performance team
- Train and mentor employees in customer service best practices and operational excellence
- Conduct performance appraisals and provide constructive feedback to improve productivity
- Foster team morale and motivation, ensuring a collaborative and high-energy work environment
- Guest Satisfaction & Brand Development
- Deliver superior service and maximize customer satisfaction
- Handle guest concerns with professionalism and efficiency, ensuring positive resolutions
- Promote the brand through word-of-mouth marketing, restaurant events, and local partnerships
- Recommend creative ways to attract new guests, including social media engagement and promotions
- Financial & Business Performance
- Monitor restaurant revenue and expenses, ensuring profitability and cost control
- Identify areas to optimize sales, reduce waste, and improve overall financial performance
- Work with leadership to develop marketing and promotional strategies to increase guest traffic
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Maintain oversight of inventory and ensure effective purchasing strategies
What We’re Looking For
- Proven leadership experience as a Restaurant Manager, General Manager, or Hospitality Manager
- Strong customer service background with a focus on guest experience and operational excellence
- Extensive food and beverage knowledge, with the ability to educate staff on menus and ingredients
- Familiarity with restaurant management software (OpenTable, Avero, POS systems, etc.)
- Strong leadership, communication, and problem-solving skills
- Acute financial management skills, with experience handling budgets and P&L reports
If you have a passion for hospitality and enjoy creating memorable experiences for guests, we invite you to apply today and become part of our exceptional team at STK Steakhouse Fallsview!
This posting is for an existing vacancy. Due to the volume of resumes we receive, only candidates selected for an interview by our hiring managers will be contacted.
Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs.
Fallsview Group does not use AI Technology at any stage of the recruitment process.
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
Ability to commute/relocate:
- Niagara Falls, ON L2G 3W6: reliably commute or plan to relocate before starting work (required)
Experience:
- Restaurant Management: 2 years (required)
Work Location: In person
