Summary
The Service Advisor is responsible for guiding Canso Ford’s guests through the maintenance and repair process of their vehicles while creating a great first impression.
Canso Ford is seeking a Service Advisor for a 17-month term position)
Responsibilities include but not limited to:
- Scheduling guests’ appointments for vehicle maintenance and repair.
Ensure you are writing detailed accurate appointments in the DMS
Checking guests vehicle history and Oasis report for all applicable recalls and maintenance requirements are being met
Checking guests in and doing an active walk around checked in vehicles
Keeping customers informed on status of repairs/service and address customer questions, needs, and concerns.
Ensuring customer vehicles are returned to the customer clean and with all items identified for service/repair carried out appropriately and on time.
Following up with guests to ensure complete satisfaction with their visit to our store, and that their repairs have fixed their concern
Continually confirming accuracy and relevance of all department forms, menus, and pricing guides.
Consistently improving delivery of service for excellent customer satisfaction.
Requirements
Knowledge of automotive parts and mechanical repairs is considered an asset.
Excellent interpersonal skills with an upbeat and engaging attitude.
Excellent time management skills with the ability to multitask.
Organized and an attention to detail with the ability to document customer needs.
College certificate or additional post-secondary courses considered an asset.
Valid driver’s license.
Why Canso Ford?
Industry-competitive compensation with additional performance-based monthly bonus.
Comprehensive group benefits plan including health, dental, vision, and drug plans, along with travel health insurance, disability insurance, and life insurance.
- Monday through Friday work week.
Ford Motor Company Pension Plan with a matching contribution from Ford.
Continuous training and development with opportunities for career growth.
Career-growth opportunities within our family of local businesses.
Work in a safe and professional environment.
A dealership that is actively involved in our community.
Engaging annual company events for employees and their families.
About Canso Ford
Canso Ford has been a staple of Port Hawkesbury since 1979. Over the past 40+ years, it has steadily grown to over 35 employees—many of whom have decades of service—with trusted knowledge and experience in automotive sales and service. It’s the go-to source in the Strait Area for quality new and pre-owned trucks, SUVs, and commercial vehicles, while also providing full-service automotive repair and aftermarket solutions for both recreational and commercial needs. We strive to provide and maintain a welcoming and safe atmosphere for customers and employees alike.
As a member of the community, Canso Ford is invested in the happiness of its neighbours through providing excellent employment opportunities and a high level of service to its customers. It is also involved in several local charities and non-profit organizations, including the St. Martha’s Regional Hospital Foundation, Strait Richmond Healthcare Foundation, Strait Pirates Hockey Team, Strait Area Community Curling Club, and numerous other organizations that provide a positive impact in the area. As a President’s Award Diamond Club dealer, Canso Ford has received top marks for exemplary customer satisfaction and dealership performance from Ford of Canada.
We thank all applicants for their interest! Only those selected for an interview will be contacted.
