Viva Aesthetics is seeking a professional, mature and friendly Spa Receptionist to join our team. The ideal candidate will serve as the first point of contact for clients, managing appointment scheduling, providing exceptional customer service, and supporting administrative functions within our busy spa environment. We are looking for someone with full-time availability from Tuesday-Friday (9:30AM-5PM) and Saturday (9:30AM-4PM).
Duties:
- Greet clients warmly upon arrival and assist with check-in and check-out procedures
- Manage appointment scheduling using Vagaro software and coordinate with service providers
- Uphold professional phone etiquette, answer phone promptly and professionally, providing information on services and retail products
- Handle client inquiries via phone, email, or in person
- Maintain accurate records of appointments, client information, and service history
- Support administrative tasks such as filing, proofreading documents, and organizing business and client files
- Assist with general office duties including supply management, calendar organization, and maintaining a clean reception area
- Perform opening and closing duties, ensuring the front desk, retail area, restrooms, and reception are clean, organized, and prepared for daily operation
- Assist with household cleaning and laundry cycles
Experience:
- Previous administrative experience required, especially in a spa setting
- Familiarity with front desk operations, phone systems, and data entry procedures
- Experience with Microsoft, Google Workspace and general computer skills required
- Customer service experience demonstrating strong communication skills and professionalism
- Knowledge of aesthetic procedures is required
- Ability to handle multiple responsibilities efficiently while maintaining attention to detail and organization skills
- Proven ability to provide excellent customer support with friendly demeanor and proper confident phone etiquette
- Familiar with LOVEFRESH and Dermalogica products and treatments
- Comfortable with website editing, using WIX
Viva Aesthetics is located in Dundas, ON, just outside of Hamilton.
Please note: We kindly request no phone calls regarding this position. Only candidates selected for an interview will be contacted.
Pay: $19.00 per hour
Application question(s):
- Please confirm that you understand this position is based in Dundas, Ontario, not on Dundas Street. Are you able to reliably commute to this location?
- Do you have experience using spa, salon, or clinic booking software?
- Are you familiar with beauty and medical aesthetic treatments?
Experience:
- Administrative: 1 year (required)
Language:
Work Location: In person
