Skills:
- Medical Terminology
- Dental Office Experience
Location:
Vancouver, BC V6J 5B8
Full Job Description:
We are looking for a dedicated and hardworking Dental Receptionist. The Dental receptionist will provide comprehensive dental services, delivering high-quality care to ensure our patients have a positive and rewarding experience.
Job Duties (and Not Limited To):
- Patient Greeting & Reception:
- Greet and assist patients with a positive, welcoming attitude.
- Ensure completion of necessary paperwork and verify patient details, including medical histories and insurance information.
- Appointment Scheduling:
- Schedule, confirm, and reschedule appointments for patients, ensuring proper utilization of the dentist's time.
- Manage last-minute cancellations or reschedules to optimize the office schedule.
- Phone and Email Management:
- Answer incoming calls, direct them to the correct department, or provide information when necessary.
- Respond to patient emails, scheduling inquiries, and general questions.
- Patient Check-In & Check-Out:
- Greet patients, confirm and update their personal information, and guide them through the check-in process.
- Process payments, issue receipts, and provide follow-up appointment scheduling.
- Insurance Verification & Billing:
- Handle insurance claims, follow up with insurance companies, and assist patients with billing inquiries.
- Patient Record Management:
- Accurately input and update patient data into the system, including medical history, treatments, and insurance details.
- Ensure patient information is confidential and complies with HIPAA regulations.
- Appointment Reminders & Follow-ups:
- Send reminders for upcoming appointments via phone, text, or email.
- Follow up with patients post-appointment to confirm next visits or treatments.
- Front Office Organization:
- Maintain an organized and clean front office area.
- Ensure that patient forms and documents are stocked and up-to-date.
- Customer Service:
- Provide excellent customer service by addressing patient concerns and queries promptly and professionally.
- Resolve issues, manage patient complaints, and escalate concerns to management as necessary.
- Assist with Patient Flow:
- Ensure smooth patient flow by working closely with the dental team to manage arrivals and reduce wait times.
- Help coordinate with dental assistants and the dentist for patient transitions during appointments.
- Documentation:
- Provide documentation support as needed, such as filing, and maintaining office records.
- Assist in keeping the office compliant with necessary paperwork, consents, and patient treatment records.
- Compliance & Safety:
- Uphold strict confidentiality regarding patient information in compliance.
- Follow office protocols for cleanliness, safety, and regulatory compliance.
Job responsibilities are not limited to the listed tasks and may evolve based on the needs of the organization.
We appreciate all applicants, but only those selected for an interview will be contacted.
Work Location: In-person
Job Type: Part-time
Pay: $20.00-$30.00 per hour
Application question(s):
- Are you available on Thursdays and Fridays?
Experience:
- Dental receptionist: 2 years (required)
Work Location: In person
