Join our amazing Elora Mill team and work in a beautiful environment, surrounded by the sights and sounds of nature. Create incredible guest experiences in our historic property with stunning views from every window.
The Housekeeping Supervisor plays a key role in the successful operation of the housekeeping department, maintaining a high level of cleanliness and service standards throughout the property. The Housekeeping Supervisor is focused on the daily success of the housekeeping and laundry teams helping to support their productivity and effectiveness so that guest rooms and public areas are cleaned to our high standards. The individual in this role is a team player that leads by example and strives for excellence in everything that they do, they are an engaged leader with a strong attention to detail.
What makes you the perfect candidate:
- You love cleanliness and organization and are looking to combine that with your passion for guest service.
- You enjoy working with people and find fulfilment as a leader, always striving to improve your skills.
- You have a strong attention to detail and excel in a face paced, dynamic work environment.
- You would like a job with the opportunity for endless growth.
Duties & Responsibilities:
- Clean and service rooms and public areas setting the standard for the team and supporting them as needed.
- Address and support guest requests and concerns in a prompt and professional manner ensuring guest experience is always the main focus.
- Conduct detailed room inspections and property walk-throughs to ensure guest spaces meet cleanliness, maintenance, and brand standards, including guest floors and public areas.
- Review VIP and special guest accommodations meticulously addressing personalized touches such as pillow preferences, custom amenities, and flawless turndown service, maintaining consistency in upscale details like lighting, refreshed towels, chocolates, and handwritten notes.
- Train and mentor team members in upscale hospitality etiquette, guest discretion, and premium service expectations, while providing real-time coaching and feedback to ensure adherence to service standards.
- Liaise with the front office and spa teams to anticipate guest needs, handle personalized requests, and enhance overall guest experiences.
- Oversee supply room inventory, ensuring availability of toiletries, robes, and upscale amenities.
- Manage daily checklists, delegating tasks to maintain high standards of room cleanliness, presentation, and service.
- Oversee shifts, coordinating team operations, ensuring smooth transitions, and leading by example to uphold exceptional service standards, while adapting to scheduling needs to meet peak demand.
- Follow correct procedure for building maintenance and upkeep, liaise with other departments to ensure systems, equipment and infrastructure is in good working order and properly maintained.
Advantages to being part of the Elora Mill Hotel & Spa Team:
- Competitive wages
- Benefit and Health Insurance Options
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture!
Pearle Hospitality and affiliated companies, including Elora Mill Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.
#INDEMH
Pay: From $25.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care
Ability to commute/relocate:
- Elora, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location (ETT: Bardo, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)
Work Location: In person
