- Job Title: Client Implementation Specialist
- Overview: The Client Implementation Specialist engages new clients and manages the full implementation phase. This position is the client’s main point of contact during implementation and is responsible for overall client success and satisfaction during the implementation of our products/services.
- Essential Duties and Responsibilities:
- Complete client shell setup and dashboard creation in Prism (HRIS) for new clients.
- Manage multiple client implementations, run first payroll(s), and train newly onboarded clients.
- Act as a liaison between internal stakeholders.
- Develop and execute implementation project plans.
- Consult with clients to determine payroll, HR, and benefit needs; recognize client business concerns and recommend and implement an appropriate solution.
- Maintain Client Space (CRM) by updating milestones, tasks, and other related items.
- Work with Business Consultant to initiate the client implementation process.
- Review and audit client payroll and HR data for accuracy.
- Understand our Service Types and Service Model to facilitate client transition to the ongoing service model.
- Knowledge, Skills, and Abilities:
- HR/Payroll Outsourcing and/or PEO industry knowledge required
- HRIS/CRM/Systems experience
- Payroll & tax subject matter knowledge
- Excellent written and verbal communication
- Project management skills
- Associate degree preferred
- 3 years related experience required
- Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Frequently required to sit; occasionally required to stand and walk.
- Specific vision abilities required include close vision, color vision, and ability to adjust focus.
- Frequently required to talk and hear.
- Moderate concentration/intensity, which includes prolonged mental effort.
- Average memory, taking into consideration the amount and type of information.
- Noise level in the work environment is usually moderate.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
