Fixed Operations Manager
Ottawa Valley Area
We're in the process of acquiring a dealership in the Ottawa Valley and are looking for a high energy Fixed Operations Manager to help build the next chapter from the ground up.
This is a unique opportunity.
Most management positions involve stepping into an established operation and maintaining the status quo. This isn't that.
We're looking for someone who wants to help shape culture, build processes, create momentum, and be part of transforming a dealership operation into something exceptional.
Applicants from across the Ottawa Valley are encouraged to apply, and we strongly encourage candidates from the Ottawa area as well.
If terms like ELR, Hours Per RO, technician efficiency, parts inventory turns, warranty performance, and recon velocity actually mean something to you, keep reading.
What you'll be responsible for:
- Leading all aspects of Fixed Operations including Service, Parts, internal work, warranty, and recon
- Building a positive, high accountability culture people want to be part of
- Driving morale, accountability, and team engagement
- Coaching and developing advisors, technicians, apprentices, and parts staff
- Tracking and improving technician production levels and efficiency
- Ensuring the right work gets into the right technicians' hands
- Improving Hours Per RO and Effective Labor Rate (ELR)
- Managing warranty performance and minimizing adjustments and chargebacks
- Working with Parts to improve inventory strategy and increase inventory turns
- Using dynamic pricing strategies and identifying opportunities others overlook
- Decreasing recon time and reducing recon costs without sacrificing quality
- Working closely with Sales and Used Car departments to improve internal processes
- Increasing used vehicle speed to frontline and improving inventory flow
- Breaking down silos between departments and creating a team first environment
- Identifying bottlenecks and solving problems before they become excuses
- Using data and KPIs to drive decisions
You may be a fit if you:
- Know your numbers and lead through accountability
- Understand technician psychology and team dynamics
- Can build culture and morale, not just enforce rules
- Understand that speed and process create profitability
- Have experience leading fixed operations or high level service management teams
- Challenge outdated thinking and look for better ways of operating
- Can think strategically while still rolling up your sleeves when needed
- Take ownership and responsibility naturally
What we offer:
- Competitive compensation with strong performance incentives
- Benefits package
- Vehicle program opportunities
- Growth opportunities within an expanding automotive group
- Ownership actively involved in investing in systems, technology, and people
- The opportunity to be part of building and improving something from the beginning
We're not looking for someone to simply maintain operations.
We're looking for someone who wants to build, improve, and create something they're proud of.
When applying, tell us what you've improved. Hours Per RO, ELR, technician efficiency, inventory turns, recon speed, CSI scores, team culture.
We like numbers.
Pay: $75,000.00-$130,000.00 per year
Work Location: In person
