Job Title: Patient Care Coordinator
Location: Toronto, ON M9C 4Z4
About Huron Dental Group
Huron Dental Group is one of Ontario's fastest-growing dental organizations, proudly supporting a network of practices committed to delivering exceptional patient care. Our centralized Call Centre is an integral part of the patient experience, ensuring every interaction is professional, welcoming, and efficient.
We are looking for enthusiastic, customer-focused individuals who enjoy helping people, thrive in a fast-paced environment, and are passionate about delivering outstanding service.
Position Summary
As a Patient Care Coordinator at our centralized call centre, you will serve as the first point of contact for our patients. You will be responsible for answering inbound calls, scheduling and managing appointments, responding to patient inquiries, and supporting multiple dental practices across our network.
Success in this role requires excellent communication skills, attention to detail, the ability to multitask, and a genuine passion for providing exceptional customer service.
While dental experience is an asset, it is not required. We are happy to train candidates with strong customer service or call centre experience who are eager to learn and grow with our organization.
Key Responsibilities
- Answer incoming calls promptly, professionally, and courteously.
- Schedule, confirm, cancel, and reschedule patient appointments.
- Respond to patient inquiries and provide accurate information regarding appointments, services, and office policies.
- Direct calls to the appropriate practice or department when required.
- Manage patient communications through phone, email, and text messaging.
- Assist with appointment optimization and schedule management to maximize provider productivity.
- Document patient interactions accurately within our practice management software.
- Maintain patient confidentiality and comply with privacy regulations.
- Collaborate with Practice Leaders and clinic teams to ensure seamless patient care.
- Meet departmental productivity, quality, and service standards.
- Deliver a positive patient experience with every interaction.
Qualifications
- Previous customer service or call centre experience is preferred.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a friendly and professional demeanor.
- Excellent organizational and time management skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Strong computer literacy and ability to quickly learn new software.
- High attention to detail and accuracy.
- Reliable, dependable, and a collaborative team player.
Requirements
- Must be available to work evenings and/or weekends as required.
- Must be able to work in person from our Toronto Head Office (this is not a remote position).
- Ability to work a flexible schedule based on business needs.
- Must demonstrate active listening skills and the ability to handle challenging conversations with professionalism, patience, and discretion
- Must be legally entitled to work in Canada.
Preferred Qualifications
The following are considered strong assets:
- Previous dental administration or healthcare experience.
- Experience using Tracker practice management software.
- Experience with MaxAssist patient communication software.
- Experience working in a multi-location or high-volume scheduling environment.
What We Offer
- Comprehensive paid training.
- Supportive and collaborative team environment.
- Opportunities for career growth within a rapidly expanding organization.
- Competitive compensation.
- Group health and dental benefits.
- Employee discounts at Huron Dental Group practices.
- Ongoing learning and professional development opportunities.
Why Join Huron Dental Group?
At Huron Dental Group, our people are the foundation of our success. We believe in investing in our team, providing opportunities for growth, and creating a positive workplace where employees can build rewarding careers.
If you are passionate about customer service and enjoy helping people every day, we'd love to hear from you!
This is a new role within Huron Dental Group Toronto Office.
As part of our hiring process, we may use automated or artificial intelligence tools to help review and screen applications.
Huron Dental Group is committed to an inclusive and accessible recruitment experience. Accommodations are available throughout the hiring process, and we encourage candidates to let us know if support is needed at any stage.
We are proud to be an equal opportunity employer and value the diversity of perspectives and experiences that strengthen our workplace. We welcome applications from all qualified individuals.
Thank you to all applicants for your interest; only those selected to move forward in the process will be contacted.
Pay: $20.00-$30.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Ability to commute/relocate:
- Toronto, ON M9C 4Z4: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years of experience you have handling high volume of inbound and outbound patient calls?
- How many years of experience you have providing customer service over the phone?
- Do you have experience using any dental practice management software? If yes, please specify.
Work Location: In person
