Sunridge Mazda is looking for an experienced and motivated Pre-Owned Sales Manager to join our management team.
The Pre-Owned Sales Manager is responsible for supporting the growth, profitability, and daily operation of the dealership’s pre-owned vehicle department. This role requires strong experience in used vehicle sales, appraisals, inventory management, customer service, and team leadership.
As a key member of the sales management team, the Pre-Owned Sales Manager will work closely with sales staff, finance managers, service, accounting, inventory, and the General Sales Manager to ensure a smooth sales process and a high level of customer satisfaction.
Job Duties:
- Manage and support the day-to-day operation of the pre-owned vehicle department.
- Assist sales staff with customer interactions, deal structure, negotiations, and closing opportunities.
- Appraise trade-in vehicles and assess market value, condition, reconditioning needs, and resale potential.
- Source quality pre-owned inventory through trade-ins, customer database opportunities, auctions, service lane opportunities, and other acquisition channels.
- Monitor pre-owned inventory levels, pricing, aging, market competitiveness, and merchandising.
- Work with service, detail, and inventory teams to ensure vehicles are inspected, reconditioned, photographed, listed, and ready for sale in a timely manner.
- Maintain current knowledge of market trends, vehicle values, dealership inventory, and competitive pricing.
- Utilize dealership management systems, CRM tools, appraisal tools, and inventory platforms to support accurate reporting and efficient operations.
- Ensure all vehicle listings, pricing, descriptions, and merchandising details are accurate and professionally presented.
- Support sales staff with product knowledge, inventory presentation, appraisal conversations, follow-up expectations, and closing techniques.
- Ensure sales staff follow dealership processes, CRM requirements, and customer experience standards.
- Read, understand, and adhere to all rules, regulations, policies, and procedures as required by the employer.
- Work in strict compliance with the laws of Alberta and Canada, including AMVIC requirements and dealership advertising standards.
- Maintain all reports and records as required by the dealership, manufacturer, and management team.
- Establish and maintain strong working relationships with sales staff, finance managers, service advisors, accounting, inventory, vendors, and management.
- Keep customers and staff updated on vehicle availability, delivery timelines, reconditioning status, and deal progress.
- Consistently meet and exceed customer expectations.
- Handle and resolve customer concerns in a courteous and professional manner, ensuring a positive outcome and maintaining a high level of customer satisfaction.
Successful Candidates Possess:
- Previous automotive sales management experience is mandatory, preferably in a pre-owned or used vehicle management role.
- Minimum of 5 years of dealership experience.
- Strong understanding of used vehicle appraisals, pricing, inventory management, reconditioning, and market trends.
- Valid AMVIC certification considered an asset.
- Valid driver’s license and clean driving record.
- Professional demeanour and appearance.
- Strong leadership skills with the ability to coach, support, and motivate a sales team.
- Ability to work in a team environment and build strong relationships throughout the dealership.
- Strong interpersonal skills with an upbeat and engaging attitude.
- Excellent listening, communication, and negotiation skills.
- Self-motivated with an excellent work ethic.
- Ability to problem solve and maintain high attention to detail.
- Comfortable working in a fast-paced environment.
- Strong computer skills and understanding of dealership technology.
- Experience with DealerSocket, CDK, AutoAlert, Kijiji, AutoTrader, auction websites, and online vehicle acquisition platforms considered an asset.
We thank all applicants in advance, but only those selected for an interview will be contacted.
Thank you for your interest in joining Sunridge Mazda!
Job Types: Full-time, Permanent
Pay: From $135,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
