We are seeking a highly organized and personable Spa Coordinator to join our team. This role is essential in providing exceptional customer service, managing administrative tasks, and ensuring smooth operations. The ideal candidate will have strong leadership skills, proficiency with computer applications, and experience in customer and administrative support. Bilingual abilities are a plus, as well as familiarity with spa or health/wellness environments. This position offers an opportunity to contribute to a professional setting where attention to detail and excellent communication are valued.
Duties
- Greet visitors and clients professionally, providing outstanding customer service
- Manage multi-line phone systems, directing calls efficiently and courteously
- Schedule appointments and manage calendar appointments
- Maintain office supplies inventory and perform basic bookkeeping
- Support office management tasks such as record keeping, correspondence, and administrative support
- Assist with billing, invoicing, and payment processing
- Provide support for customer inquiries via phone, email, or in person with excellent phone etiquette
- Coordinate with team members to ensure timely completion of administrative & service tasks
Qualifications
- Proven experience in office management, clerical work, or administrative support
- Strong computer literacy including proficiency with Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry skills
- Excellent organizational skills with the ability to multitask effectively
- Strong communication skills and professional phone etiquette
- Bilingual abilities are highly desirable to serve diverse client needs
- Prior experience as a medical or spa receptionist is a plus
- Ability to manage calendar scheduling efficiently and handle sensitive information discreetly
- Demonstrated ability to work independently with minimal supervision while maintaining attention to detail
This role is perfect for a motivated individual who has a passion for the Spa Industry, Health, Beauty and Wellness, thrives in a fast-paced environment and values delivering exceptional customer service while maintaining organized office operations.
Holtz Spa has been selected by Consumer’s Choice Awards as Ottawa Leading Spa for the past ten years. Our mission is to create excellence for each guest experience.
Holtz Spa has sustained its brand and commitment to our customers because of the dedicated and passionate staff that have been with us for many years. We are looking for a special individual who is seeking the opportunity to work with a strong and dedicated Team.
Benefits:
Work Location: In person
