Compensation & Benefits:
- Salary Range: $76,960 - $87,630
- Vacation: 3 weeks annually
- Performance-Based Bonus: Structured around achieving or exceeding café sales targets, recognizing contributions to business growth and impact
Schedule: Ability to work Tuesday–Saturday or Sunday–Thursday between 8:00 am – 4:00 pm, with flexibility as required
Job Summary:
The Social Crust Manager is a dynamic leadership role that blends hands-on café operations, culinary expertise, business management, and social impact. This position is ideal for seasoned hospitality professionals, small business leaders who are passionate about building community and creating meaningful opportunities for individuals facing barriers to employment.
The Social Crust Manager will oversee day-to-day café operations while fostering a positive, inclusive workplace culture and driving business growth through strong systems, customer experience, and community engagement.
Who we are:
Social Crust Café is a welcoming, community-focused café operated by Coast Social Enterprise Foundation (CSEF). As a social enterprise, we provide employment opportunities for individuals facing barriers to employment, offering a supportive space where individuals can build skills, gain confidence, and grow.
Coast Social Enterprise provides training and develops businesses that reduce stigma and facilitate social connections, enabling people with mental illnesses to take on meaningful roles and progress towards recovery.
This position is employed by the Coast Social Enterprise Foundation (CSEF).
Our Values
We are guided by our commitment of hope, compassion, courage, personal growth and inclusion.
Key Responsibilities:
Operations & Systems Leadership
- Oversee day-to-day café operations in partnership with the Café Supervisor to ensure efficient, high-quality service
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Maintain and strengthen established systems including scheduling, inventory, ordering, cash handling, and opening/closing procedures.
Ensure compliance with food safety, WorkSafe, and organizational health & safety standards.
Support team to keep a clean, organized, and safe environment at all times.
Team Leadership & Inclusive Supervision
- Recruit, train, coach, and supervise café staff, including individuals facing barriers to employment.
- Provide clear expectations, supportive supervision, and consistent accountability.
- Foster a respectful, collaborative, and inclusive team culture.
Financial & Business Performance
- Monitor and manage sales, labour, and food costs to meet budget targets.
- Oversee inventory control, waste reduction, and cost management.
- Lead catering growth and revenue development while ensuring operational stability.
Strategic Alignment & Growth
- Work closely with the Senior Manager, Social Enterprise to align café operations with organizational priorities.
- Provide operational reporting and support budget oversight.
- Identify and implement opportunities for improvement and business growth while maintaining strong operational systems
Skills and Qualifications
- 3–5 years’ experience leading a café, restaurant, or small business in food and beverage.
- Relevant degree or diploma from a recognized post-secondary institution (e.g., Business Administration, Hospitality Management, or Community Social Services). An equivalent combination of education, skills, and experience will be considered.
- Strong operational and small business management experience, including overseeing staff, systems, and daily service.
- Experience with menu development and catering execution.
- Demonstrated ability to deliver high-quality customer service and grow sales.
- Experience supporting diverse teams, including individuals facing barriers to employment.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) POS systems (Square preferred) and Social media (Instagram and Facebook)
Certifications/Requirements:
- Food Safe, First Aid & CPR, and WHMIS certifications
- Valid Class 4 Driver’s License
- Red Seal Certification (asset)
- 2-3 Professional References
- Criminal Record Check Clearance: to be completed upon hire
Core Competencies
- Strong leadership and people management skills with a focus on accountability and team development.
- Highly organized with the ability to manage competing priorities and meet deadlines.
- Sound judgment, problem-solving ability, and professional communication skills.
- Ability to work both independently and collaboratively.
- High level of professionalism, discretion, and commitment to quality and results.
- Compassionate, inclusive leadership style that builds trust and team culture.
Why Coast
- We recognize safety as a top priority for the organization.
- We believe in our people and recognize hard work.
- We operate client-centered care under the principles of psychosocial rehabilitation.
- We offer a variety of work placement opportunities within the organization.
- We strive to be the best that we can be.
- We hold Exemplary Standing with Accreditation Canada.
- We have been recognized with numerous awards for our innovative programming.
- We care about our employees, and believe in living our values and culture throughout the organization
Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability
