Join a Growing Team Where People and Quality Matter
Willowbrook Nurseries is one of Canada’s leading wholesale growers, known for exceptional plant quality, reliability, and strong relationships with our customers across North America.
Behind every successful shipment of plants is a strong team working together to keep operations running smoothly. As our business continues to grow, we are looking for a detail-oriented and dependable Accounts Receivable Specialist to join our Finance team.
This role plays an important part in supporting the financial health of the company by ensuring accurate invoicing, timely payments, and positive customer relationships.
At Willowbrook, we believe great businesses are built by great people. Our culture is grounded in Honesty, Respect, Dedication, and Teamwork, and we are looking for someone who shares those values and takes pride in doing their work well.
About the Role
The Accounts Receivable Specialist is responsible for managing customer billing, processing payments, maintaining accurate account records, and supporting strong cash flow for the business.
Because Willowbrook operates in a high-volume seasonalenvironment, this role works closely with several departments including sales, shipping, andoperations to ensure invoices, shipments, and customer accounts are accurate and up to date.
This is a great opportunity for someone who enjoys working with numbers, solving problems, and collaborating on a team.
Seasonal Schedule:
This role follows the seasonal rhythm of the nursery industry. During our peak production months (April through September and part of October), the position is full-time, five days per week. During the winter months, when operations slow down, the schedule typically reduces to a few days per week, depending on business needs.
Key Responsibilities
Customer Billing & Invoicing
- Generate and review invoices related to plant shipments, freight, racks, tags, and other nursery-related charges
- Ensure billing is accurate and completed in a timely manner
Accounts Management
- Maintain accurate customer account records
- Reconcile account balances and investigate discrepancies when they arise
Payment Processing
- Process and apply customer payments including EFT, credit card, and cheque payments
- Ensure payments are applied correctly to the appropriate accounts
Credit & Collections
- Monitor aging reports and follow up on overdue accounts
- Communicate with customers regarding outstanding balances and payment schedules
- Support management of credit limits and payment terms
Credits & Adjustments
- Process credits related to plant claims, shortages, shipping issues, or quality concerns
- Work with sales, shipping, and production teams to verify claim details
Reporting
- Assist in preparing accounts receivable reports and aging summaries for management
Customer Communication
- Respond to customer inquiries related to billing or account questions
- Provide professional and timely communication to help resolve issues
Cross-Department Collaboration
- Work closely with sales, shipping, and operations teams to verify orders, pricing, and delivery details
Process Support
- Assist in improving internal procedures and systems related to accounts receivable and reporting
Qualifications
Education
- Diploma or degree in Accounting, Finance, or Business Administration preferred
Experience
- 1–3 years of experience in accounts receivable, accounting, or bookkeeping
- Experience in wholesale, distribution, agriculture, or horticulture is considered an asset
- Experience working with accounting or ERP systems
- Experience managing multiple customer accounts
Skills
- Strong attention to detail and accuracy
- Strong organizational and time-management skills
- Comfortable working with Microsoft Excel and accounting systems
- Strong communication skills with both internal teams and customers
- Ability to manage priorities in a fast-paced seasonal business environment
- Ability to work both independently and as part of a team
Work Environment
- Office-based role located at Willowbrook Nurseries in Fenwick, Ontario
- Regular collaboration with accounting, sales, and operations teams
- Higher workload during our peak spring shipping season
Why Join Willowbrook?
- Work for a respected and growing Canadian horticulture company
- Be part of a supportive and collaborative team
- Contribute to an operation that supplies plants across North America
- Work in a culture built on Honesty, Respect, Dedication, and Teamwork
Pay: From $25.00 per hour
Work Location: In person
