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Greet guests warmly upon arrival and assist with check-in and check-out procedures
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Manage multi-line phone systems with professionalism and courtesy
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Handle guest inquiries, requests, and complaints promptly to ensure high satisfaction levels
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Perform night audit duties including balancing accounts, reconciling transactions, and preparing reports
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Maintain accurate records of guest information and reservations
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Ensure the front desk area remains organized, clean, and welcoming at all times
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Uphold excellent phone etiquette and provide exceptional customer service throughout all interactions
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Assist with administrative tasks as needed to support hotel operations
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Collaborate with housekeeping and maintenance teams to address guest needs efficiently
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Previous experience in front desk or hotel reception roles preferred but no required
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Strong customer service background with excellent communication skills
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Experience handling multi-line phone systems and guest services in a hospitality setting is advantageous
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Multilingual or bilingual abilities are considered a significant asset
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Familiarity with hotel management software is a plus
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Prior experience working night shifts in a hospitality environment is an advantage
This position offers an engaging opportunity to be part of a dynamic team committed to delivering outstanding guest experiences while working during evening hours.
