Company Overview
We’re growing - and we’re looking for the right person to be the voice and heartbeat of our Service Coordinator Position.
Raven Roofing has over 25 years of experience in commercial roofing and is proud to be RCABC certified. We’re known in the industry for our professionalism, reliability, and high standard of service. Our Service Division delivers preventative maintenance programs, emergency leak response, and expert repair solutions to commercial clients across the region.
Now we’re looking for a Service Coordinator who brings positivity, professionalism, and a strong sense of ownership to everything they do.
Job Summary
We are expanding our Commercial Service & Maintenance Division and are hiring a Service Coordinator to support daily operations and customer communication. This role is responsible for keeping service work organized, documented, and moving efficiently from initial call through to invoicing.
You will work closely with the Service Manager and field crews to ensure jobs are properly scheduled, documented, and communicated - both internally and with customers. This is a structured, high-responsibility role that directly impacts customer experience, job flow, and overall performance of the department.
What You’ll Do:
- Be the primary point of contact for incoming service requests and customer inquiries
- Coordinate and dispatch service technicians efficiently and calmly -especially during urgent situations
- Communicate clearly and confidently with customers, ensuring they feel heard and taken care of
- Review job inspection reports and ensure accuracy and completeness
- Follow up with clients to maintain strong, long-term relationships
- Represent our brand with warmth, professionalism, and attention to detail
What We’re Looking For:
- Exceptional communication skills - you’re clear, friendly, and professional in every interaction
- Highly organized with strong attention to detail and follow-through
- Calm under pressure and able to prioritize in a fast-paced environment
- Naturally proactive - you don’t wait to be told what to do
- Someone who takes pride in creating a great customer experience
- A team player who contributes to a positive, supportive workplace
- Someone who understand the concept of earned authority entails-the influence and respect you gain through your actions, expertise, and relationships
Why Join Us:
- Work with a respected, established company in the commercial roofing industry
- Be part of a tight-knit, growing service team
- Play a key role in shaping the customer experience
- Opportunities for growth as we continue to expand
If you’re someone who thrives on organization, enjoys helping people, and wants to be part of a company that values professionalism and teamwork—we’d love to hear from you.
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Dental care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Experience:
- Customer relationship management: 2 years (preferred)
- Management: 2 years (preferred)
Work Location: In person
