ABOUT US:
Bespoke Audio Visual is a full-service audio, visual equipment rental, and event staging company. We specialize in technical event design, production management, and technical production. Bespoke is an approach. It draws on the unique nature of every event and our desire to customize the approach specifically for our clients. Part of a new era of AV in Canada, we are becoming Avera Audiovisual.
WHO WE ARE:
We believe in challenging the expected and bringing new ideas to everything we do. We exist to always do things differently. With over 60 inspired people at Bespoke Audio Visual, our collective experiences range from high-school graduates to those with academia, all with an underlying philosophy of “I want to do great, be great and make a difference.” We do this by asking great questions with genuine curiosity and total transparency of our process and thinking. It’s just one of many reasons why our company is the special place it is.
JOB SUMMARY
The Warehouse Manager is responsible for the management, planning, communication, and overall execution of warehouse activities. Leading the warehouse team, the Warehouse Manager ensures all operational and functional requirements are achieved daily while proactively planning for upcoming needs. In collaboration with the Equipment Manager and Logistics Manager, The Warehouse Manager is responsible for ensuring all event needs are prepared and managed efficiently to support successful event execution. Reporting to the Director of Operations, this is a full-time 44hr/week position, based at the Toronto Warehouse. *We are currently at Evans & Islington and are re-locating to 401 & Islington in summer 2026*
Job Duties
- Plan warehouse layout and space requirements to help ensure full warehouse optimization.
- Ensure compliance with health and safety policies and maintain a safe, clean and organized working environment including general facility, housekeeping and groundskeeping.
- Supervise, schedule and manage a team of warehouse employees, including casual labour, including employee relations activities such as hiring, delegation, training, and performance management.
- Ensure all outgoing event equipment, custom items, sub-rented items, and shipments are accurately prepared, inspected and completed on schedule.
- Develop and maintain a strong knowledge of the customized rental software (IntelliEvent Lightning)
- Ensure that the standards of asset tracking and labelling on the inventory equipment is accurately maintained
- Analyze warehouse operations and identify areas requiring improvement to enhance efficiency and accuracy
- Coordinate daily warehouse assignments, assign priorities, delegate work and ensure adequate staffing coverage to meet operational requirements
- Ensure that timesheets are complete on a bi-weekly basis for the warehouse team
- Assist to maintain appropriate and complete documentation regarding regulated products and hazardous materials in conjunction with Operations team members
- Operate lifting devices such as forklifts and hoists
- Resolve any discrepancies in inventory in conjunction with the Equipment Manager
- Assist in cargo handling, loading/unloading of vehicles and trucks, and load securement in accordance with established safety requirements
- Participate in the Operations team on-call rotation
- Work collaboratively with teams, departments, and clients in a polite and professional manner
Job Requirements
- Three years of experience with managing and leading a team and five years of experience in warehouse setting
- Defined experience in conflict resolution and people management, with the ability to identify performance metrics and take appropriate action to address performance gaps
- Ability to identify issues and implement creative and strategic solutions to overcome problems
- Ability to plan, organize, develop, implement and interpret goals, objectives and policies
- Ability to supervise and motivate a team to achieve and exceed their goals
- Strong formal and informal leadership skills
- Ability to deal with a constantly changing environment and industry with patience and understanding
- Proficient with Microsoft Office Suite (Outlook, Word, Excel)
- Ability to use and adapt to various software and automated tools (Tableau, RFID automated workflows, etc.)
Working Conditions
- Flexible hours including nights, weekends, and holidays
- Occasional overtime during peak periods
- Operation and use of necessary tools, machinery, or equipment
- Involves extended periods of standing, and other physically demanding conditions
- Ability to lift, move, or manipulate objects up to 23 kilograms (51 lbs) repeatedly
- Ability to climb stairs, crouch, work at heights as needed
Additional Terms
Reports To: Director of Operations
Other duties as necessary may be required and are expected from the position within reason.
Bespoke Audio Visual welcomes applications from minority groups and people with disabilities. We are committed to creating a more equitable, inclusive and diverse company and strongly encourage applicants of all genders, ages, abilities and life experiences to apply. Upon request, accommodation supports are available for candidates taking part in all aspects of the recruiting process.
Total Compensation
Total compensation ranges from $68,000 to $70,000 on an annual basis, excluding annual performance incentives.
Additional Benefits
- 3 Weeks Paid Vacation + paid winter holiday break.
- Employer Paid Group Benefits: Health, Wellness, Dental.
- Registered Retirement Savings Plan (RRSP) and Employer Matching after one (1) year and access to Financial Advisory Services.
- Employee and Family Assistance Plan (EAP) supports and discounts.
- Cell-phone bill reimbursement.
- Company social events.
In case you need more convincing, we also offer:
Growth and opportunity – We know salary is important, but perks such as professional development and skill development is the Bespoke Audio Visual way! You will be surrounded by the best of the best, there is no better team to learn from!. We are becoming Avera Audiovisual, Canada’s largest independently owned audiovisual provider!
Sense of Community – We are a team that believes in integration on-site and off-site. We like getting to know each other outside of our workplace through social activities and more!
Fulfillment – The average person will spend 90,000 hours at work! We use these hours to make a difference and offer meaningful work.
Job Satisfaction – A humble brag, but people love working here!
Creativity – Permission to play and turning ideas into reality.
Fun – All work and no play does not fit our mold.
*Bespoke AV maintains a mandatory covid-19 vaccination policy in place, subject to accommodation exemptions as per applicable legislation*
Bespoke Audio Visual welcomes applications from minority groups and people with disabilities. We are committed to creating a more equitable, inclusive and diverse company and strongly encourage applicants of all genders, ages, abilities and life experiences to apply. Upon request, accommodation supports are available for candidates taking part in all aspects of the recruiting process.
This position is an existing vacancy and is open to internal and external applicants. We appreciate your interest in applying, however, only those selected for an interview will be contacted. Please note all applications are reviewed by our recruiting team, no AI tools were used the screening or selection processes for this role.
Pay: $68,000.00-$70,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Do you have experience with Warehouse Management?
- Do you have experience with high-volume out-bound and return shipments within a Warehouse setting?
- Are you eligible to work in and commute to Etobicoke, Ontario?
- Do you have experience with audio-visual, rentals, live events, film, or within a similar industry? (Preferred but not mandatory)
Work Location: In person
