Are you a results-driven leader with a passion for operations management and client relationships? Do you thrive in a dynamic environment where your contributions have a direct impact on operational performance and customer satisfaction?
GardaWorld is looking for an Account manager to join our Protective Services team. This is an exciting opportunity to make a meaningful impact by driving operational excellence while delivering an exceptional client experience.
As an Account manager, you will be responsible for managing and optimizing service contracts for a diverse portfolio of clients across multiple industries. As a trusted business partner, you will play a key role in operational performance, client retention, and the continuous improvement of service delivery.
Your leadership, strategic mindset, and customer-focused approach will enable you to contribute directly to the success of both your clients and the organization.
Why Choose GardaWorld?
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Full-time position with job stability
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Annual salary of $70,000 to $85,000, based on experience and qualifications
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Comprehensive benefits package, including group insurance, RRSP, corporate discounts, and more
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Structured work environment focused on safety and compliance
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Key role at the heart of operations
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Opportunities for learning and professional development
Key Responsibilities of the account manager:
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Develop and maintain a thorough understanding of client accounts, service contracts, and technical specifications.
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Manage the operational and administrative aspects of client contracts, including cost control, overtime management, and accounts receivable follow-up.
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Identify, analyze, and resolve operational and contractual issues by implementing effective, strategic solutions that support business objectives.
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Conduct regular client site visits and build strong, long-term professional relationships.
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Deliver exceptional customer service while serving as the primary point of contact for assigned accounts.
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Coach, support, and mentor Operations Coordinators, fostering collaboration and professional development within the team.
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Partner with the Talent Acquisition team to forecast staffing needs and ensure appropriate workforce planning.
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Promote GardaWorld's products and services by identifying opportunities to expand existing client relationships.
Qualifications and Skills for the account manager:
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Bachelor's degree in Business Administration, Management, Finance, or a related field.
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Minimum of 3 to 5 years of experience in a similar account management, operations management, or client services role.
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Proficiency with Microsoft Office applications.
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Ability to thrive in a fast-paced, evolving operational environment.
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Strong organizational skills with the ability to manage multiple priorities simultaneously.
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Demonstrated leadership, interpersonal, and communication skills.
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Excellent analytical, planning, and problem-solving abilities.
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Bilingualism (English and French) is required to effectively support our English-speaking clientele.
This posting is for a position that is currently vacant within the organization.
Ready to Join Us?
If you are looking for an opportunity to contribute to a growing organization where your coordination and organizational skills will make a real difference, we want to hear from you.
Apply today and become part of the GardaWorld team.
