Company Overview
Top Lift Enterprises is a leader in heavy equipment sales and distribution in, with over 30 years of experience. We have grown from a service provider focusing on intermodal container handling equipment to offering a wide range of new and pre-owned heavy equipment for sale and rental, serving diverse industries with commitment and expertise.
Summary
The Parts Lead is responsible for overseeing the efficient management of parts inventory, sourcing, and procurement within a service operation environment. This position will be operating on-site directly with the lead hands, managers and technicians alongside the equipment and parts warehousing and storage.
Key Responsibilities:
Internal Customer Support & Technical Expertise
- Provide timely and knowledgeable parts support to technicians, branch personnel, and site managers to minimize equipment downtime.
- Identify and source the correct parts using technical manuals, equipment documentation, and manufacturer resources.
- Respond promptly to internal requests received by phone, email, and other communication channels, providing regular updates on order status and availability.
Parts Operations & Inventory Management
- Coordinate the sourcing, ordering, receiving, and distribution of parts to support maintenance and repair activities.
- Maintain inventory accuracy by performing regular cycle counts, investigating discrepancies, and ensuring proper inventory transactions within the ERP system.
- Process warranty claims, returns, and vendor communications while maintaining accurate records.
- Monitor stock levels and recommend replenishment to ensure critical parts are available when needed.
Coordination & Accountability
- Prioritize parts requests based on operational needs and equipment downtime to support efficient shop and field operations.
- Maintain accurate documentation for parts orders, transfers, inventory adjustments, and warranty transactions.
- Support purchasing activities by obtaining quotes, monitoring supplier performance, and identifying cost-effective sourcing opportunities.
- Assist with maintaining accurate parts information within the ERP system, including descriptions, vendor information, and inventory records.
- Work closely with technicians, site managers, service advisors, purchasing, and other departments to ensure parts are available when required.
Performance Expectations
- Maintain high inventory accuracy with minimal variances.
- Respond to internal parts requests promptly, supporting equipment uptime and operational efficiency.
- Ensure timely procurement and delivery of parts to minimize repair delays.
- Maintain accurate inventory, warranty, and purchasing records.
- Demonstrate strong collaboration and communication with technicians, site managers, and cross-functional teams.
Experience:
- Minimum 3–5 years of experience in a heavy equipment, truck, or industrial parts environment is preferred.
- Strong knowledge of truck, trailer and heavy equipment parts, including the ability to identify, source, and recommend the correct components.
- Experience with inventory management, purchasing, receiving, and warranty processes.
- Experience supporting technicians, maintenance teams, or service operations is considered an asset.
Skills
- Proficiency with ERP systems (CDK experience is considered an asset) and Microsoft Office applications.
- Strong troubleshooting and problem-solving skills with the ability to research and source parts efficiently.
- Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication and interpersonal skills, with a customer-focused approach to supporting internal stakeholders.
- High attention to detail and commitment to maintaining accurate inventory and documentation.
- Ability to work independently while collaborating effectively with technicians, site managers, purchasing, and other departments.
Top Lift Enterprises Inc. is an equal opportunity employer. We are happy to provide accommodations for people with disabilities during the recruitment and selection process. Please let us know if you require an accommodation.
Pay: $22.00-$26.00 per hour
Benefits:
- Casual dress
- Company pension
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
