Absolute Wi-Fi Solutions provides 24/7-365 email and toll free technical phone support.
Work from the comfort of your own home office! Absolute Wi-Fi Solutions provides service to over 15,000 guests each day and is growing rapidly! This position involves answering technical support calls and emails from our clients and their guests.
Essentials:
- Telephone professionalism.
- Pleasant demeanor.
- Able to work well alone or as part of a team.
- Extensive experience with all wireless enables products.
- Demonstrate strong written and verbal communication skills.
- Ability to be flexible with work schedule, including weekends and holidays.
Duties:
- Independently solve guest connectivity issues.
- Walk guests through the login process.
- Assist guests with tiered billing options.
- Authenticate gaming devices.
- Keep accurate logs of all calls and emails.
Competencies/Skills and Experience:
- Extensive knowledge of wireless connectivity.
- Previous sales experience is essential.
- Strong written and verbal communication skills.
- Solid time-management and organizational skills.
- Interpersonal skills.
- Solid relationship building skills.
- Able to manage multiple tasks with ease.
- Ability to operate solely and as a member of a team.
Do you want to part of our technical support team? Tell us why: [email protected]
