Purpose of the Job:
The HRBP works as a strategic partner to provide HR generalist guidance and coaching to business leaders in support of their business needs and organizational objectives, ensuring consistency across various Program contracts and departments.
Primary Duties and Responsibilities:
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Effectively collaborating with contract leadership and functional teams to implement HR initiatives in support of the business
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Partners effectively with US based HR teams and Centers of Excellence to ensure HR workplace efficiencies between Canada and US HR Operations Teams
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Provide guidance and recommendations to Management and employees on the full employee lifecycle programs, including: recruitment, employee on-boarding and orientation, employee benefits and pension programs, compensation, performance management, absenteeism management, disability management, setting objectives, succession planning, terminations, etc.
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Labour relations including collective agreement interpretation, grievance handling, representing the employer at arbitrations and tribunals, participate in collective bargaining and building effective relationships with union leaders and represented employees
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Conduct workplace investigations
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Ensures compliance with all regulations, policies and procedures pertaining to operations, including support for partnering and/or leading security or safety processes and procedures
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The successful candidate must be able to manage multiple tasks with competing priorities over multiple contracts across various Provinces
- The position requires strong leadership, communication, interpersonal and presentation skills, as well as the ability to effectively interface with all levels of management
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Business acumen; focused on how HR processes and tools accelerate business results
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Creates and maintain a positive working environment supporting Serco values and culture
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Assist with employee development and training programs
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Ensure compliance with WCB/WSIB requirements and administration
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Ensure all deliverables and other reports are completed accurately and on time
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Recommend changes to work methods, procedures and equipment to improve cost, quality, time effectiveness and customer service
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Prepare internal employee communications regarding compensation, benefits, or company policies
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Prepare accurate and timely reports for both management clients and HR function
- Responsible for any other duties as may be relevant or required to the position
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Occasional travel may be required (10%)
Competencies:
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Effective communication skills and ability to work cross functionally within the organization
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Stellar internal and external relationship building and facilitation skills
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Strong degree of integrity and judgment
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Strong planning, coordination, execution and analytical skills
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Proven ability to meet deadlines and changing priorities
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Capability in applying and ensuring consistent Performance Management practices (Coaching, Feedback, Expectations, Corrective Action, etc.)
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Demonstrated capability in planning, implementing, and leading change initiatives ensuring adequate change leadership
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Capability to influence others internally and externally, including senior leaders
Qualifications
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Policy and procedure development experience
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Demonstrated understanding of change management practices
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Experience delivering training to front-line leadership
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Experience in partnering with the business effectively in a unionized environment
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Experience in providing HR support where employees and management may be widely dispersed
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Experience conducting workplace investigations and recommending appropriate action
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Working knowledge of Employment Standards, Occupational Health & Safety Act
- Previous experience with contract bids, government contracting, Indigenous Affairs and merger and acquisition experience an asset
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Excellent computer skills in MS Office, HRIS/HCM etc.
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Excellent interpersonal, communication and presentation skills
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Good negotiation skills
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Ability to obtain and maintain required security clearances, background checks etc.
Knowledge and Experience:
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3-5 years progressive experience in Human Resources and/or Labour Relations
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Post-secondary education in Human Resources or Labour Relations is required
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CHRP designation required
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Thorough understanding of the Employment Standards Act, Labour Relations Act and related legislation or Canada Labour Code as relevant
Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].
