JOB DESCRIPTION
In this role, you will be responsible for preparing and serving high-quality beverages and food items while providing outstanding customer service in a welcoming and friendly atmosphere. As the face of our café, you will engage with tourists, local regulars, and first-time visitors. You are dedicated to maintaining consistency in our food and beverage offerings and the experiences we provide, while also being a reliable member of the team to support our overall success and customer satisfaction.
General Duties
· Operate the espresso machine and other equipment to prepare high-quality and consistent beverages and food items
· Prepare and serve alcoholic to customers in accordance with established recipes, safety guidelines, and responsible alcohol service regulations.
· Understand our food and beverage offerings and effectively promote and sell them to customers
· Support promotional efforts by providing information about products and services
· Deliver outstanding customer service by greeting guests, answering inquiries, and addressing any concerns
· Ensure accurate order taking and POS transactions
· Maintain a clean serving and prep area, adhering to health/ safety/ food standards
· Monitor fridge temperatures regularly as instructed and take immediate corrective action if any readings fall outside the normal range.
· Regularly customer surfaces clean, including tables, the milk station, trash bins, and seating areas to ensure it maintains our standards
· Monitor stock levels by checking shelves and cold cases inside and outside the café
· Rotate stock and discount aged items to help reduce wastage, recover value, and maintain profitability.
· Conduct frequent store laps to address any areas needing attention (product placement, stock rotation, cleanliness, signage, and overall presentation)
· Complete daily Gumtree orders efficiently and accurately
· Promote the café loyalty program
· Educate customers about our compost & recycling programs
· Accurately open and close the café to ensure a smooth transition for the next/upcoming day
· Maintain a neat, clean, and professional appearance as outlined in the staff handbook
· Adhere to all company policies and procedures, including safety and security protocols
Knowledge, Skills, Abilities
· Friendly, helpful and approachable manner
· Ability to multitask in a high pace, high volume environment
· Implement teamwork and coordination with other staff to have smooth production flow in the café
· Ability to embrace and adapt to change with a positive attitude
· Communicate effectively with team members, management, and regular customers, promptly addressing any issues raised by them, directing specific concerns to management when necessary
· Be flexible enough to work with changes in workload or during rush periods
Requirements
- Food Safe Level 1
- Serving It Right
- Valid Class 5 Driver’s License
Schedule
· Required days will change with the season
· Available to work important dates, events, and STAT holidays unless otherwise discussed in advance
· Be flexible and available to cover staff when needed
Job Type: Part-time
Pay: $18.00-$20.00 per hour
Benefits:
- Casual dress
- Discounted or free food
- Extended health care
- Store discount
Work Location: In person
