We require a veterinary assistant/office administrator in our specialty dermatology clinic in View Royal, Victoria. This multifaceted role combines the administration of this location and our Vancouver location while also performing veterinary assistant duties alongside the doctor and technician.
Quality patient care is always our top priority, and our small, close-knit team takes pride in providing exceptional service and compassionate care to both our patients and clients.
You must have a high level of professionalism as you will be dealing with confidential information. Being confident, articulate, compassionate, enthusiastic and having a positive attitude, initiative and attention to detail will help you excel in this position.
As your direct supervisor is based at our Vancouver location, the successful candidate must be self-motivated, organized, and able to work independently with minimal supervision. The ability to work effectively both as part of a team and independently is essential.
Previous experience in veterinary assisting, veterinary administration/reception, and the Cornerstone practice management system are considered strong assets. Candidates with a combination of clinical and administrative veterinary experience will be given preference.
Duties include:
- Updating and maintaining schedules and appointment templates within the Cornerstone practice management system
- Scheduling appointments
- Answering phone calls and responding to emails
- Managing incoming referrals and coordinating communication with referring clinics
- Relaying treatment plans, medication schedules, and doctor recommendations to clients
- Maintaining and updating clinic protocols and procedure manuals
- Assisting doctor and technician with appointments and basic procedures, including blood draws, ear cleanings, and laboratory work as needed
- Monitoring and managing inventory levels and supply orders
- Acting as a liaison between clients and doctors as directed by management
- Preparing and maintaining basic documents, spreadsheets, and reports using Microsoft Word and Excel
- Providing administrative and operational support for miscellaneous projects as assigned by management and doctors
- Assisting with general clinic operations and troubleshooting day-to-day technology issues as needed
- Providing cross-coverage for team members during absences, vacation, or illness
- Maintain clinic cleaning protocols
Other perks include:
- Extended benefits including health, dental and vision
- Uniform allowance
- CE
- Staff discounts
- Monday to Friday 9am to 5:30pm and no statutory holidays
- 2 weeks paid vacation
- 3 weeks paid vacation on your 3rd anniversary
- 4 weeks paid vacation on your 5th anniversary
- Additional unpaid vacation is available by request and if our schedule allows
- Celebrate staff birthdays
- Christmas party
- Wage is negotiable depending on experience.
If you are interested in joining our team, please visit our website at www.vetderm.ca to learn more about us and send your cover letter and resume through Indeed.
No phone calls or drop in visits please.
We thank all that apply. Only those selected for interviews will be contacted.
Pay: $20.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care
Experience:
- Veterinary Assisting: 1 year (required)
- Office Admin: 1 year (required)
Work Location: In person
