Job Summary
We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our team. The ideal candidate will possess excellent communication skills in both English and French to cover Quebec. This role is crucial in providing exceptional customer service, addressing inquiries, and ensuring a positive experience for all clients.
Duties
- Provide outstanding customer service by addressing inquiries and resolving issues via phone, email, and chat.
- Communicate effectively with customers in both English and French.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Utilize phone etiquette to handle calls professionally and courteously.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Engage in sales activities, including upselling products or services when appropriate.
- Maintain a positive attitude while managing multiple tasks in a fast-paced environment.
- Collaborate with team members to enhance overall service delivery and improve customer satisfaction.
- Extended hours and alternate Saturday work hours are required.
Qualifications
- Proven experience in customer service roles, showcasing strong interpersonal skills.
- Bilingual proficiency in English and French.
- Strong data entry skills with attention to detail.
- Excellent phone etiquette and communication skills.
- Ability to analyze customer needs and provide tailored solutions.
- Experience in sales or upselling is preferred but not mandatory.
- Must be able to work flexible hours as needed.
Join us as we strive to deliver exceptional service to our customers while fostering a collaborative work environment. We look forward to welcoming a new member who shares our commitment to excellence!
Job Types: Full-time, Permanent
Pay: $19.00-$21.00 per hour
Benefits:
- Dental care
- Extended health care
Application question(s):
- Do you Speak Fluent French? Please only submit resume if you speak fluent FRench
Experience:
- French speaking Customer Service: 1 year (required)
- Ecommerce Customer Service: 1 year (required)
Language:
- Fluent French (required)
- Fluent English (required)
Work Location: In person
