At Comfort Keepers, nothing is more important than helping people live full, independent and dignified lives within the comfort of their own homes… wherever home may be. Comfort Keepers is dedicated to providing care that enriches our client's lives and helps them maintain the highest possible level of quality independent living.
Comfort Keepers is currently seeking a Client Care Coordinator to join our growing team. The successful candidate will need to be a tremendous team player, self-directed and be able to prioritize well when under time constraints. This position is suited well for an LPN/RN that is looking for a Monday to Friday schedule.
JOB SUMMARY
Under the general supervision of the Owners, the Client Care Coordinator (CCC) is responsible for managing the client journey from initial inquiry through ongoing service delivery, ensuring exceptional client satisfaction, continuity of care, and service growth. The CCC converts service inquiries into in-home assessments, builds relationships with prospective clients and families, coordinates client onboarding, develops and maintains care plans, conducts regular reassessments, and works closely with scheduling to ensure appropriate caregiver-client matches. Acting as a primary point of contact, the CCC collaborates with clients, families, caregivers, referral sources, healthcare professionals, insurance providers, and community partners to ensure client needs are met and concerns are addressed in a timely and professional manner.
The CCC also plays a key role in client retention, caregiver support, staff training, quality assurance, and business development. Responsibilities include providing training and coaching to caregivers, conducting spot checks, assisting with performance feedback, supporting relationship-building opportunities within the community, and working collaboratively with the Business Development Manager to support organizational growth. The role is accountable for achieving key performance indicators related to client acquisition, retention, service hours, and client satisfaction, while providing regular reporting and contributing to operational planning and budgeting. The successful candidate will be a compassionate, highly organized professional who is self-directed, results-oriented, and able to prioritize effectively in a fast-paced environment while maintaining a strong commitment to teamwork and exceptional client care.
QUALIFICATIONS
RN/LPN, College diploma or equivalent and at least one year related experience in a healthcare setting. Valid driver’s license with care and valid auto insurance.
Requires proficiency computer skills (Office, Excel, Power Point).
Must possess and demonstrate excellent communication skills as well as positive professional, business image.
Must be proficient in the use of mobile communication technologies and common business applications.
ACCOUNTABILITIES
Reports directly to the Owner/GM – with communication accountability to Comfort Keepers Management Team for caregiver assignments and staffing needs. Is responsible for:
- Initial in take call and in-take call follow up
- Client Retention
- Client Hour Growth
- Caregiver Supervision in relations to issues relating to clients
- A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check).
MAIN DUTIES
- Visits prospective clients/clients after referrals are made to introduce Comfort Keepers.
- Establishes initial client records
- Visits clients to keep abreast of client’s condition and environment periodically
- Responsible for determining type and duration of services necessary to meet client needs. Quotes bill rate based on services provided.
- Assists in matching caregiver qualification and availability to clients’ needs
- Contacts clients and caregivers for follow-up on service delivery and determine satisfaction of services.
- Serves as a liaison between the client, caregiver, scheduler and human resources coordinator.
- Supports the on-call rotation as assigned.
- May interface with other community resources to assure that client needs are adequately addressed
- Will be available to support the after-hours on-call rotation
- Initial and follow up in-take calls
- Ensuring documentation is completed and accurate
- Assists with staff training and spot checks on staff
- Connect with Directors of care/facility nurses for business development opportunities
- WORKING ENVIRONMENT –
- Office environment. Does require travel in personal vehicle to visit clients and caregivers. This position will primarily be required to cover the Burnaby Richmond area.
- Staff may be required to provided coverage in areas across the lower mainland, Fraser valley or Abbotsford
Starting Salary - 67,000 per year plus bonuses
Pay: From $67,000.00 per year
Benefits:
- Company events
- Disability insurance
- Life insurance
- On-site parking
Work Location: In person
