Customer Service Specialist / Account Manager – Food Industry
Location: Vaudreuil-Dorion, QC
Schedule: Fully onsite, 5 days per week (remote work not available)
Company Description
iSpice Foods is a global supplier of premium herbs and spices serving the foodservice, industrial, and wholesale markets. With processing and distribution operations worldwide, we are committed to delivering high-quality, fully traceable spices, seasonings, and dry blends. iSpice Foods takes pride in optimizing procurement and production processes to provide exceptional value and service to our customers.
Position Summary
Reporting to the Accounts & Customer Relations Director, the Customer Service Specialist / Account Manager is responsible for managing customer relationships, coordinating orders from request through delivery, and supporting inside sales and account growth initiatives.
The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. Experience in the food industry and logistics is considered a strong asset.
We are seeking a professional, hardworking, and customer-focused individual who thrives in a team environment and takes pride in delivering outstanding service. Please note that iSpice Foods supplies businesses only and does not sell directly to consumers.
Responsibilities
- Provide exceptional customer service by responding promptly and professionally to customer inquiries via phone and email
- Enter and manage customer orders accurately and efficiently
- Maintain customer accounts and provide timely order updates both internally and externally
- Prepare quotations and provide product information to clients
- Coordinate logistics activities and follow up on shipments and deliveries
- Support inside sales activities, account management, and upselling opportunities
- Work collaboratively with internal departments to ensure smooth order processing and customer satisfaction
- Perform general administrative and clerical duties as required
Qualifications & Requirements
- Minimum DEC education with at least 5–10 years of experience in customer service, account management, project management, or a related field
- Strong verbal and written communication skills
- Fluency in English is required, as the majority of our clients are located in the United States
- Strong customer service and relationship management skills
- Ability to manage customer accounts independently and proactively
- Proficiency in Microsoft Office, particularly Excel and Outlook
- Experience using ERP systems; SAP Business One is considered an asset
- Strong organizational and multitasking abilities with excellent attention to detail
- Ability to work both independently and collaboratively within a team environment
Work Environment
This is a fully onsite position based in our bright and modern office located in the Industrial Park of Vaudreuil-Dorion.
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Ability to commute/relocate:
- Vaudreuil-Dorion, QC: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 5 years (required)
- Account management: 5 years (required)
- ERP systems: 5 years (required)
- food manufacturing, distribution, logistics, or supply chain: 3 years (preferred)
Language:
Location:
- Vaudreuil-Dorion, QC (preferred)
Work Location: In person
