Service Coordinator
Job description
Position Overview
Successful Candidate must currently reside in the Moncton New Brunswick or surrounding area.
Coordinate service technicians as per customers requests, create WO and maintain manpower schedule. Work to be coordinated with multiple internal project managers. Quote small service work.
Responsibilities
- Take calls for service & repairs on a wide range of products including hinges, automatic door operators, door hardware, locks, etc.
- Manage the day-to-day work flow for the service department and direct the service technicians’ schedules and responsibilities
- Responsible for managing the relationships of new and existing customers
- Oversee and direct the service technicians to ensure that an explanation of the work to be performed and work finished is provided including a complete description of operating functions, safety systems, operator controls and proper customer maintenance
Qualifications
- 1-3 years of customer service
- Excellent communication skills, verbal and written
- Excellent organizational skills and attention to detail
- Willing to take on training and learn new skills
- Excellent computer skills
- Experience with a data entry system preferred
- Demonstrated time management, organizational and conflict resolution abilities
- Excellent follow-up and execution skills
- Bilingual (English/French) is an asset
Please note, duties are not limited to above, they can and will fluctuate to meet the ongoing needs of the organization. This Position is full time with health benefits and pension.
Job Type: Full-time
Salary: $24.00-$26.00 per hour
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Vision care
- Wellness program
Schedule:
Work Location: One location
Job Type: Full-time
Pay: $24.00-$26.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
