Job Overview
We are seeking a professional and customer-focused Automotive Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers needing vehicle maintenance and repairs, ensuring a seamless experience from initial consultation to service completion. This role combines excellent customer service skills with automotive knowledge to facilitate effective communication between clients and our service technicians.
Duties
- Greet customers warmly and listen to their vehicle concerns to accurately assess service needs
- Explain repair and maintenance options clearly, providing recommendations based on mechanical knowledge and dealership standards
- Prepare detailed work orders and communicate customer requests effectively to technicians
- Upsell additional services or repairs that benefit the customer while meeting dealership sales goals
- Handle cash transactions accurately and process payments efficiently
- Follow up with customers post-service to ensure satisfaction and address any concerns
- Maintain accurate records of services performed, parts used, and customer interactions
- Assist in scheduling appointments and managing the flow of vehicles through the service department
Requirements
- Previous dealership experience or mechanic experience is highly preferred
- Strong mechanical knowledge of automotive systems and repairs
- Excellent customer service skills with the ability to communicate technical information clearly
- Proven sales ability, including upselling services and repairs effectively
- Experience with cash handling and basic administrative tasks
- Ability to work in a fast-paced environment while maintaining professionalism
- Valid driver’s license with a clean driving record is required
- Knowledge of CDK & CDK Service is desirable
This position offers an engaging work environment where technical expertise meets exceptional customer care. We value team members who are dedicated, knowledgeable, and eager to contribute to our reputation for quality service.
Pay: $38,506.51-$100,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
