Company: First General Services Waterloo Region
Location: Waterloo Region, Ontario
Employment Type: Full-Time
Position Overview
First General Restoration Waterloo is seeking an experienced and highly organized Restoration Project Manager to oversee residential and commercial restoration projects from start to finish. The ideal candidate will lead emergency mitigation and reconstruction projects while ensuring exceptional customer service, quality workmanship, safety compliance, and profitability.
The Restoration Project Manager acts as the primary point of contact for clients, insurance adjusters, subcontractors, and internal teams throughout all phases of restoration projects including water, fire, mold, storm, and property damage claims.
Key Responsibilities
- Manage restoration and reconstruction projects from initial site inspection through project completion
- Coordinate emergency response activities and develop project scopes, timelines, and budgets
- Communicate effectively with homeowners, property managers, insurance representatives, and subcontractors
- Prepare estimates, change orders, and project documentation using industry software
- Schedule and supervise crews, trades, and subcontractors to ensure projects remain on schedule and within budget
- Conduct regular site visits to monitor quality control, safety standards, and customer satisfaction
- Ensure compliance with health and safety regulations, company policies, and industry standards
- Identify and resolve project issues proactively to minimize delays and additional costs
- Maintain accurate job records, progress reports, and project files
- Support business development efforts by building strong client and referral relationships
Qualifications
- Minimum 1–2 years of project management experience in restoration, construction, or property insurance industries
- Strong knowledge of water, fire, mold, and structural restoration processes
- Experience working with insurance claims and estimating software such as Xactimate is considered an asset
- Excellent leadership, organizational, and communication skills
- Ability to manage multiple projects in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Valid Ontario driver’s license with a clean driving record
- IICRC certifications or related industry certifications are considered an asset
Skills & Competencies
- Customer-focused mindset with strong interpersonal skills
- Strong attention to detail and project coordination abilities
- Ability to work under pressure and respond to emergency situations when required
- Financial awareness with the ability to manage budgets and job profitability
- Team leadership and conflict resolution skills
What We Offer
- Competitive salary and performance incentives
- Company vehicle or vehicle allowance
- Health and benefits package
- Ongoing training and professional development opportunities
- Supportive team environment with opportunities for advancement
How to Apply
Interested candidates are encouraged to submit their resume and cover letter outlining their restoration and project management experience.
Job Types: Full-time, Permanent
Pay: From $60,000.00 per year
Application question(s):
- Do you have a valid and insurable G driver's licence?
Experience:
- Construction management: 1 year (required)
Work Location: In person
