Edmonton, AB | Full-Time | Monday – Friday | 8:30 AM – 5:00 PM
Build Your Career with Precise ParkLink
At Precise ParkLink (West) Ltd., we're more than a parking company—we're a team of people committed to creating exceptional customer experiences and building stronger communities through service.
As one of Western Canada's growing parking and mobility service providers, we're continually investing in our people, our technology, and the way we work. We believe our greatest asset is our team, and we're committed to creating an environment where people feel supported, challenged, and empowered to grow.
Whether you're looking to expand your customer service skills, strengthen your administrative experience, or build a long-term career in operations, this role offers the opportunity to learn, contribute, and grow alongside an organization that values continuous improvement.
Our culture is built on Integrity, Trust, Courage, and Collaboration. These aren't just words—they guide how we support one another, solve problems, and serve our customers every day.
About the Role
As a Parking Administrative Assistant | Customer Experience Representative, you'll play an important role in supporting our daily operations and delivering outstanding customer experiences.
You'll work closely with customers, field operations, and internal teams to resolve inquiries, coordinate operational activities, and ensure our parking programs run smoothly. Every day presents new challenges, opportunities to learn, and ways to make a positive impact.
This role is ideal for someone who enjoys working with people, embraces technology, thrives in a fast-paced environment, and takes pride in finding solutions.
What You'll Do
- Deliver exceptional customer service by phone, email, and in person.
- Respond to customer inquiries with professionalism, empathy, and efficiency.
- Support customers with parking products, permits, payments, and general information.
- Complete administrative tasks including data entry, reporting, and documentation.
- Coordinate with operational teams to resolve customer concerns and support daily operations.
- Utilize multiple software platforms and technology tools to manage customer information and operational processes.
- Maintain accurate records while ensuring attention to detail and confidentiality.
- Identify opportunities to improve processes and contribute ideas that enhance the customer experience.
- Work independently while collaborating with a supportive, engaged team.
What We're Looking For
We're looking for someone who is naturally curious, enjoys learning, and takes pride in delivering exceptional service.
The ideal candidate is:
- Customer-focused and genuinely enjoys helping others.
- An effective communicator with strong interpersonal skills.
- Comfortable learning and working with multiple software platforms and technology.
- Organized, detail-oriented, and able to manage competing priorities.
- A proactive problem solver who enjoys taking initiative.
- Adaptable and comfortable in a dynamic, evolving environment.
- Someone who values teamwork and contributes positively to the success of others.
Qualifications
- Minimum of 2 years of customer service experience (call centre or high-volume customer service preferred).
- Strong proficiency with Microsoft Office (Excel, Outlook, and Word).
- Experience working with multiple software applications simultaneously.
- Excellent written and verbal communication skills.
- Strong organizational and analytical abilities.
- Administrative experience is considered an asset.
- Experience in parking, transportation, healthcare, logistics, or service industries is beneficial but not required.
Why Join Precise ParkLink?
We believe careers are built through opportunity, mentorship, and continuous learning—not simply time in a role.
When you join our team, you'll find:
- A collaborative and inclusive workplace where your ideas are welcomed and your contributions matter.
- Leaders who are committed to coaching, mentorship, and supporting your professional growth.
- Ongoing opportunities to learn new technology, develop new skills, and broaden your experience.
- A culture that encourages innovation, continuous improvement, and learning from one another.
- Meaningful work where every day you help support patients, visitors, healthcare professionals, businesses, and the communities we serve.
- Competitive compensation and a comprehensive benefits package.
- Opportunities for advancement within a growing organization that believes in developing talent from within whenever possible.
If you're looking for more than just your next job—if you're looking for a place where you can continue learning, build meaningful relationships, and grow your career—we encourage you to apply.
Join Precise ParkLink and become part of a team that's committed to making a difference, supporting one another, and delivering exceptional service every day.
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Benefits:
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
