- First-level triage and technical support for employees will be provided via tickets and an in-person support desk
- Identifying room for improvement, the technician is analyzing peer workflows.
- Determining technician workflow processes lacking supporting documentation.
- Supporting the IT team with system setup, device upgrades, and replacements.
- A fundamental grasp of Windows problem solving? Android/iOS familiarity
- Focus on customer needs Ability to take thorough notes for precise problem recognition
- Understanding MacOS thoroughly would be advantageous.
- Familiarity with PowerShell or the command line interface (CLI)
- CompTIA A+ certification
- Understanding of networking jargon: DNS, LAN, and WAN
- An individual who can adeptly operate a PC to carry out basic troubleshooting
- Candidates with a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology are ideal, though not mandatory. 1-3 years of experience
Pay: $20.00-$38.57 per hour
Expected hours: 40.0 per week
Work Location: In person
