Join our dynamic team as a Customer Service Representative! Join Sunstar and play a key role in supporting customers while collaborating across teams to drive business success.
About Sunstar
Sunstar Canada, Inc., based in Guelph, Ontario, is part of the global Sunstar Group, a leader in oral care dedicated to improving overall health and well-being through innovative products and solutions. While connected to a broader global organization, our Canadian team operates with a strong local identity, working collaboratively to serve customers across the country. We are known for delivering high-quality oral care products and building strong relationships with both consumers and oral care professionals.
At Sunstar Canada, we believe our people are the foundation of our success. We foster a collaborative, innovative, and agile culture that encourages teamwork, continuous improvement, and a strong sense of community within our Guelph office.
Join us and become part of a team that combines global expertise with local impact.
About the Role
As a Customer Service Representative, you will be a key point of contact for our customers, supporting order management, resolving inquiries, and ensuring a seamless customer experience.
In this role, you will work cross-functionally with sales, supply chain, and internal teams to support customer needs, resolve issues, and contribute to long-term customer satisfaction and retention in a fast-paced, high-volume environment.
What You’ll Do
- Respond to customer inquiries via phone, email, and other channels in a timely and professional manner
- Manage order entry, tracking, and customer records within CRM systems
- Support customers with product inquiries, issue resolution, and order-related questions
- Investigate and resolve customer concerns, ensuring a high level of satisfaction
- Partner with sales, finance, and warehouse/logistics teams to resolve customer issues
- Follow up with customers as needed to confirm resolution and maintain strong relationships
- Contribute to process improvements and share customer feedback to enhance service delivery
What You Bring
- Post-secondary education in Business Administration, Customer Service, Supply Chain, or a related field, or an equivalent combination of education and experience
- 2–4 years of experience in a customer service, order management, or customer support role (B2B or B2C)
- Experience handling high-volume customer interactions via phone and email
- Experience with order entry, order tracking, and issue resolution processes
- Demonstrated ability to collaborate across functions (e.g., sales, logistics, finance) to resolve customer issues
- Strong communication and relationship-building skills
- High attention to detail with accuracy in data entry and order processing
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office and CRM/ERP systems (experience with Microsoft Dynamics 365 is an asset)
- French/English bilingual skills are considered an asset
The base salary range for this position is $65,000-$70,000 annually, depending on experience, skills, and qualifications. This represents base salary only and does not include other components of our total compensation package, which may include an annual bonus and other incentives. Additional details regarding total rewards will be discussed with candidates who move forward in the recruitment process.
Career opportunities will be posted for a minimum of five (5) business days. Posting periods may be extended or shortened based on business needs, and applications will be reviewed on a rolling basis.
What You’ll Gain
- A purpose-driven organization focused on improving health and wellness around the world
- A strong, team-oriented culture that values collaboration, recognition, and employee engagement
- Opportunities for career growth and development within a global organization
- Competitive compensation, including bonus opportunities
- Comprehensive benefits coverage, including medical, dental, and vision plans
- Access to corporate perks and employee discount programs (including GUM products)
- Recognition programs, employee celebrations, and milestone acknowledgements
- Hybrid work opportunities (depending on role and department)
- Opportunity to work cross-functionally with sales, supply chain, and internal teams
Work Environment
Enjoy the flexibility of a hybrid role while connecting in-person at our Guelph, Ontario office, easily accessible via public transit.
- Monday to Friday
- 37.5 hours weekly
- Fixed Term 12-Month Contract
- Comprehensive Benefits: Health, Dental, Vision, Paramedical, Life Insurance, AD&D, Employee Family Assistance Program.
- Hybrid up to 2 days onsite / 3 days remote, as business needs require
Sunstar is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We are committed to providing accommodation for individuals with disabilities throughout the recruitment process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know, and we will work with you to meet your needs. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: From $65,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home
Work Location: Hybrid remote in Guelph, ON N1K 1C7
