Interested in growing your career at Fanshawe College?
Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.
Working at Fanshawe College
Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.
June 1, 2026
Campus Location:
London, ON
Department:
TSA1 Academic Technical Support Services
Support
$32.10 Hourly
Regular
Full time
Remote Type:
In-Person
35
Support Staff employees, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration .
Note: 1 vacancy available . This position is deemed a critical replacement vacancy.
Payband: This position is paid at Payband F. $32.10 - $37.04 per hour
Hours: Monday to Friday, 10:00 a.m. - 6:00 p.m. Averaging of hours applies according to the Support Staff Collective Agreement (Appendix C) and will require on-site presence.
Why this Role is Important
Under the general supervision of the Director, the incumbent provides high-quality customer services by carrying out a variety of assigned technical support tasks involving College and student technology devices. Typical activities include: setup, configuration and testing of audio visual, computers, laptops and related equipment; on-site or remote troubleshooting and resolution of hardware and software problems; assisting computer support technologists and coordinators in the implementation of computer/network cyclical and ad hoc work and projects; responding by phone, online or in person to client requests for technical advice and service/support.
How You’ll Make an Impact
Responds to technical support service requests from designated client groups through such activities as:
Performing the installation/modification of audio visual equipment, system software, utilities, virus detection, and security software in multi-purpose academic labs and staff and student computer and associated technology devices.
Detecting and solving complex problems as they pertain to system or application software, hardware or a multitude of peripheral devices.
Analysing and tuning audio visual equipment, computers and associated technology devices utilizing various utilities. Analysing complex software/hardware failures and taking or recommending corrective action.
Using troubleshooting skills to resolve all technical requests from clients. This may be achieved by walking the client through, or directly performing problem resolution steps. Any inquiries not resolved immediately are recorded for an on-site visit by the incumbent.
Responding to field inquiries from faculty, staff and students about hardware and software in general, their courses and the College computer labs.
Assists with cyclical and ad hoc work and with the implementation of approved computer-related projects by such activities as:
Installing and configuring new equipment, computers and related peripherals.
Under the direction of the Computer Support Coordinator or the Electronics and Audio Visual Specialist, conducts and compiles research for the testing and implementation of new or existing technologies.
Performs other related duties as assigned.
What You’ll Bring
Post-secondary 2-year diploma in Information Technology or a related field
Minimum 2 years’ experience in audio visual equipment, computers and other associated technology devices. The experience and expertise needs to cover:
o The diagnosis, troubleshooting and installation of audio visual equipment and components, PC/MAC systems and other technology platforms;
o The deployment and installation of application software;
o The troubleshooting of both hardware and software, including testing methodology and procedures
An equivalent combination of education and experience may be considered
Demonstrated technical problem-solving and decision-making skills, with the ability to resolve issues efficiently and proactively
Demonstrated strong organizational skills and attention to detail
Demonstrated ability to work independently and collaboratively within a team environment
Demonstrated excellent verbal and written communication skills
Requires a valid G Drivers license and access to a reliable vehicle
Ready to Apply
If you enjoy solving technical challenges and supporting students, faculty, and staff in a fast-paced environment, we’d love to hear from you.
Apply today and bring your technical expertise and customer-focused approach to Fanshawe College.
Fanshawe College uses Workday to manage recruitment and hiring processes.
Educational Credentials
While transcripts are not required for the interview, they are mandatory as a condition of employment.
Equity, Diversity and Inclusion
Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.
Accommodation
Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: [email protected]
Land Acknowledgement
Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
