The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We are dedicated to provide exceptional guest experiences and with 237 rooms and 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all aspects of the business!
At the Hilton Vancouver Airport Hotel, we take pride in fostering an environment where learning and development is a lifestyle. Apply today and embark on a rewarding career path!
This Guest Service Agent/Relief Duty Manager is a full time position to work under the Front Office department and reporting to the Front Office Manager. This position is mainly Guest Services Agent with various shifts of Duty Manager as per business needs. A full-time team member must have open availability without any restrictions. The working hours will vary from weekdays, weekends, and holidays (morning, mid, and evenings shifts).
RESPONSIBILITIES (Including but not limited to):
- Ensure a memorable experience for our arriving and departing guests while upholding Hilton Values and Brand Standards
- Maintain a balanced float assigned by the hotel and reconciling all transactions at the close of each shift
- Act as a concierge; assisting guests in all inquiries and accommodating special requests whenever possible
- Answer all telephone inquiries in an efficient and friendly manner, using guest names when possible
- Accept reservations, changes and cancellations in the absence of Reservations staff.
- Complete shift checklist and pass-on important information
- Assist guests with luggage when entering and departing the hotel
- All MOD duties: carrying radio; responding to emergency situations and supporting all front office team members
- Provides supervision for team members of the Front Office team
- Embraces Hilton initiatives and brand requirements and work with FOM to ensure consistency of policies and programs
- Supports other departments when needed other duties as assigned
QUALIFICATIONS:
- Previous hotel front office experience is an asset
- Minimum 6 months of supervisory experience is preferred, or equivalent
- Excellent customer service and communication skills
- Strong organization skills and able to multi-task
- Self-starter and takes initiative, a team player
- Previous experience with a property management system an asset
- Hospitality diploma or post-secondary degree preferred
- Strong guest service & problem resolution skills
- Strong interpersonal & communication skills
- Strong computer skills & working knowledge of Microsoft Office Applications
- Ability to lift heavy luggage
- Strong organizational skills and able to handle a large volume of phone calls and guest arrivals
- Desire to work in a team based environment
The Hilton Vancouver Airport hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.
Job Types: Full-time, Permanent
Pay: $29.15-$31.39 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Experience:
- night audit: 1 year (preferred)
- supervisor: 1 year (required)
- Front desk: 1 year (preferred)
Work Location: In person
