The laundry/room attendant is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.
Cleaning Responsibilities
- Change and replace all bed linens and towels.
- Sanitize and clean all restrooms.
- Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
- Vacuum/mop all floors.
- Restock all room amenities.
- Assure all rooms are set up to company standards.
- Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.
- Sort all linens and treat stains
- Load all laundry into washer and add specified cleaning agent
- Take wet, clean items and dry as directed
- Sort and fold or hang clean dried items
- Maintain inventory of all cleaning supplies and communicate needs to general manager
- Maintaining all laundry equipment and inform facilities manager as to any maintenance needs
- Perform additional laundry services when necessary
Guest Service
- Offers guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
- Answers inquiries pertaining to hotel policies and services.
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
- Completes daily report.
- Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.
- Reports any maintenance, security, or safety issues to the appropriate staff.
Skills, Educational Background and Experience
- High School Diploma, GED, or equivalent years of relevant work experience required.
- Previous housekeeping experience highly preferred.
- Ability to efficiently work under time constraints.
- Superior customer service skills.
- Ability to work with cleaning chemicals.
- Must be able to lift, push, and pull 25-50 pounds frequently.
- Able to work a flexible schedule.
Job Types: Part-time, Permanent
Pay: From $17.60 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
