The Logistics and Warehouse Lead is responsible for the accurate and timely coordination of daily delivery schedules, system transaction accuracy, and logistics execution. This role works closely with third-party logistics providers and cross-functional internal teams to ensure efficient, compliant, and cost-effective shipping operations while maintaining high levels of customer satisfaction.
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Perform accurate and timely computer entry of daily delivery schedules.
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Update and maintain all logistics-related order information in the MRP system prior to shipment (excluding courier shipments).
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Coordinate with third-party logistics providers to ensure on-time, accurate deliveries.
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Provide freight quotations to internal and external stakeholders.
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Review, validate, and approve freight invoices, ensuring accuracy of rates, accessorial charges, and adherence to contractual agreements.
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Liaise with couriers, dispatch, warehouse, procurement, finance, and customer service teams to resolve service and operational issues.
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Troubleshoot and assist the shipping department with routing challenges, delivery delays, damaged goods, and shipment discrepancies.
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Communicate changes to service requirements and delivery updates as needed.
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Support operations initiatives aimed at improving efficiency, reducing costs, and enhancing customer experience.
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Proactively identify service or process issues and recommend corrective solutions.
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Monitor delivery performance and confirm all orders are delivered on time, escalating issues to the Operations Manager as required.
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Provide customers with Advance Shipping Notices (ASN) and proactive communication regarding delays or service impacts.
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Generate, maintain, and analyze reports, files, databases, and documentation related to service delivery performance and invoicing.
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Conduct quality assessments of third-party carriers to ensure regulatory compliance, route accuracy, and documentation completeness.
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Supervise, train, and delegate tasks to ensure high performance, safety compliance, and on-time delivery.
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Enforce safety standards, equipment protocols, and warehouse compliance requirements.
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Communicate ongoing or potential service issues to management for resolution.
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Perform additional duties as assigned by management in accordance with company policies and procedures.
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Participate in and comply with Span Medical Product’s Health and Safety Program.
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Post-secondary education in logistics or a minimum of three (3) years of experience in shipping/logistics coordination, preferably within a healthcare or regulated environment.
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CSCP or CLTD designation and purchasing experience are considered assets.
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Strong understanding of U.S. and international customs requirements, including:
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Commercial Invoices
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Cargo Manifests
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NAFTA Certificates
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Temporary Import Bonds
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Transportation of Dangerous Goods (TDG)
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Harmonized Tariff Classifications
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Proven experience supervising shipping and receiving operations, including loading/unloading, routing, and delivery coordination to improve OTIF metrics.
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Working knowledge of trucking logistics and load consolidation strategies.
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Familiarity with loading dock operations, tow-motor use, and warehouse safety principles.
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Strong organizational, planning, problem-solving, and decision-making skills.
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Ability to manage space utilization and workflow efficiency.
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Excellent written and verbal communication skills in English, with demonstrated ability to liaise with customers and internal stakeholders.
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Proficient in MS Office and logistics-related software systems.
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Professional office and production floor environment.
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Full-time position, Monday to Friday, 7:00 a.m. – 3:30 p.m., with a 30-minute unpaid lunch break.
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Flexibility to work overtime as business needs require.
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Routine use of standard office equipment (computer, scanner, copier, filing systems).
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Light lifting (up to 20 lbs.) and frequent use of hands and fingers.
Savaria Patient Care is an equal opportunity employer. This job description is not intended to be all-inclusive and may be modified to meet business needs. Reasonable accommodations will be provided in accordance with applicable legislation.
