*TEMPORARY - MATERNITY LEAVE COVERAGE - 12 months*
POSITION SUMMARY:
The Scheduling and Customer Service Associate is responsible for the efficient coordination of all appointments according to designated production time line.
JOB DUTIES & RESPONSIBILITIES:
- Schedule appointments according to production time lines
- Notify and confirm scheduled appointments with the customer
- Check and respond to all voice/email messages and inquiries efficiently, in a timely manner promoting a positive experience for the customer
- Investigate, respond and resolve any questions or concerns related to schedules, direct customers to the appropriate department to respond to requests unrelated to scheduling
- Prepare and email paperwork to technicians
- Coordinate with all departments to ensure efficient scheduling and coordination of all appointments according to designated production time line
- Work alongside and cross train with peers in department to coordinate all schedules
- Maintain customer records
- Complete assigned paperwork as required by the Supervisor
- All other tasks as required by the Supervisor
QUALIFICATIONS:
- 2 years experience in a customer support and/or scheduling role
- 2 to 4 years administration experience
- Strong knowledge of stone fabrication
- Proven ability to take initiative and be an independent thinker
- Ability to prioritize own workload to meet time sensitive deadlines
- Excellent verbal, written communication and interpersonal skills
- Strong organizational skills with problem solving skills
- Strong customer service skills with the ability to multi-task
- Excellent phone etiquette with the ability to explain details
- Confident working in a fast-paced environment
- Ability to work individually and as a team member
- Capable of speaking with all levels of staff and customers sensitively, tactfully, diplomatically and professionally
- Excellent time management skills with the ability to prioritize workload and meet time sensitive deadlines
- Knowledge of interior design, construction and/or kitchen and bath considered an asset
- Ability to work over time as needed
WORKING CONDITIONS:
- Will spend long periods in an office setting, sitting using office equipment and computers
- Ability to lift 30 lbs. of supplies and/or materials from time to time
- General knowledge of desktop computers
- Personal Protective Equipment – safety boots, safety glasses, hearing protection when on production floor
What are the Perks?
- Corporate Discounts
- Company Events
- Company Shirts and Hats/Toques
- Company supplied Safety boots and other required PPE
- Training Reimbursement Program
- Benefits
- Employee of the Month Program and other incentive programs
- A company culture that is focused on the well-being of employees and their Health and Safety
Commitment to Inclusivity and Accessibility
Stonex Granite and Quartz Inc. is committed to providing an inclusive hiring process for all interested applicants, regardless of race, creed, origin, ethnicity, citizenship, sexual orientation and identity, gender, age, family status, disability and any other protected grounds under the Ontario Human Rights Code.
Furthermore, Stonex Granite and Quartz Inc. commits to providing an accessible hiring process for all those individuals who live with different abilities as defined by the Accessibility for Ontarians with Disabilities Act, 2005. Should you require accommodation to participate in this hiring process, please contact Human Resources and we will do our best to meet your individual needs.
Job Types: Full-time, Temporary, Contract
Pay: $20.00-$24.00 per hour
Benefits:
Experience:
- customer service: 1 year (required)
- interior design, construction, kitchen and bath: 1 year (preferred)
- scheduling: 1 year (preferred)
Work Location: In person
