What You’ll Do
Easter Seals BC/Yukon is seeking a part-time Front Desk Attendant/Guest Services Representative for Easter Seals House, our home away from home for families traveling to Vancouver. The Guest Services Representative/Front Desk Attendant provides a safe and secure environment for residents and visitors.
Responsibilities
- Answer enquiries regarding services by telephone, email and in person.
- Manage reservations and reservation enquiries.
- Register arriving guests and check out departing guests.
- Present statements of charges and process payments.
- Maintain an inventory of vacancies, bookings, and room assignments.
- Accurately record day to day happenings using appropriate methods; maintain logbook and complete occurrence reports.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
- Record all maintenance issues.
- Coordinate inter-departmental communication.
- Perform other duties as assigned.
What you bring
- Completion of high school or equivalent is usually required. Previous work experience in hospitality or a social service environment as a volunteer or in a support capacity may replace formal education requirements.
- Strong customer service skills and positive attitude.
- Professional phone etiquette.
- Ability to work with little supervision.
- Willingness to learn from co-workers.
- Basic computer knowledge.
- Ability to multi-task.
What's In It for You?
We invest time and resources into making sure Easter Seals BC/Yukon is as good as the people we hire. Here are some of the reasons we attract the best people:
- Part Time (16 hours): Thursdays and Fridays 4:00pm to 12:00am, plus (ideally) other shifts as may be needed.
- Environment: Stimulating and challenging work environment.
- Equal opportunities: We believe that all employees have the right to equality, equal opportunity, fair treatment, and an environment free of discrimination.
Diversity, equity, inclusion, and accessibility are essential to creating a meaningful and vibrant workplace. At Easter Seals BCY, we are committed to building a strong and representative team and encourage applications from members of all communities who are disadvantaged under the BC Human Rights Code. Easter Seals BCY is also committed to developing an inclusive, barrier-free selection process and work environment. Please advise if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.
Job Type: Part-time
Pay: $18.91 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
Ability to commute/relocate:
- Vancouver, BC V6H 4H5: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work Thursdays and Fridays 4:00pm to 12:00am?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
