TITLE: Customer & Partner Success Specialist
POSITION OVERVIEW:
The Customer & Partner Success Specialist will play a key role in helping Alebex customers, referral partners, and external sales partners understand, adopt, and successfully use Alebex’s AI voice platform.
This role is responsible for customer onboarding, partner training, sales enablement support, customer success follow-up, presentation support, and internal coordination between clients, partners, management, and the technical team. The role will also help capture customer outcomes, testimonials, case studies, videos, visuals, and marketing content that demonstrate the value of Alebex in real-world use.
This is a broad startup role suitable for someone who is organized, client-facing, commercially aware, comfortable with technology, strong in public speaking, and able to present Alebex professionally in meetings, demos, interviews, videos, and public-facing content.
WHY JOIN US:
- Groundbreaking Projects – Work on AI, robotics, and industry-disrupting software.
- Innovation Culture – Be part of a team that values experimentation, creativity, and rapid delivery.
- Career Growth – Opportunities to lead projects and shape the future of our AI-augmented development strategy.
- Central Location – Based in downtown Vancouver at Alexander Innovation Centre (570 Dunsmuir Street).
- Facilities – Brand new campus and office space that emphasizes a culture of environmentally friendly practices. Secure bike lockers and shower.
ABOUT ALEBEX: Alebex AI is an AI voice and customer engagement technology company developing AI-powered solutions for outbound calling, customer communication, sales support, enrolment support, and business process automation. Our platform helps organizations communicate with customers more efficiently while maintaining a strong focus on customer experience, responsible AI use, compliance, and operational quality.
As Alebex prepares for commercialization, we are building a team that can support customers, train partners, enable referral sellers, present the product professionally, and turn early success stories into strong market proof.
EMPLOYMENT TYPE: Full-Time, Permanent
WORK WEEK: The Employee will work during regular business hours, Monday to Friday for 40 hours per week (not including a 30-minute unpaid meal break per day). Flexibility will be required. Occasional evening and weekend shifts may be required.
LOCATION: Downtown Vancouver, BC
EXPERIENCE REQUIREMENTS:
- Experience in customer success, client service, partner support, sales enablement, account coordination, marketing coordination, public presentation, or a related role.
- Strong public speaking, presentation, and customer-facing communication skills.
- Ability to present professional materials, product information, training content, and customer success stories in a polished and confident manner.
- Comfortable appearing on camera, conducting customer interviews, participating in video content, and representing the company publicly in approved settings.
- Strong communication and relationship-management skills.
- Ability to explain technology clearly to non-technical customers and partners.
- Strong organizational skills and ability to manage multiple customers, partners, tasks, and deadlines at the same time.
- Comfortable preparing presentations, training documents, FAQs, guides, customer-facing materials, and basic promotional content.
- Ability to work in a fast-moving startup environment with changing priorities.
- Strong written communication skills for creating case studies, customer stories, email templates, training content, and promotional materials.
SPECIFIC RESPONSIBILITIES:
1. Customer Onboarding and Success
- Support new customers during onboarding, setup, training, and early use of the Alebex platform.
- Help customers understand product features, use cases, workflows, and implementation steps.
- Coordinate onboarding meetings, training sessions, customer check-ins, and follow-up communications.
- Monitor customer satisfaction, adoption, usage issues, and potential renewal or expansion opportunities.
2. Partner and Referral-Seller Enablement
- Act as the main onboarding and training contact for referral partners, sales partners, and individuals who want to introduce or sell Alebex to their networks.
- Train partners on Alebex’s product, value proposition, customer use cases, sales process, and approved messaging.
- Coordinate partner onboarding steps, including training completion, lead submission process, handoff process, and internal approval requirements.
- Support partners during early sales conversations, demos, client introductions, and customer handoffs.
- Track partner activity, lead submissions, follow-ups, and customer opportunities using internal systems or CRM tools.
3. Public Speaking, Presentations, and Professional Representation
- Deliver professional presentations, product introductions, training sessions, and onboarding sessions to customers, partners, and internal stakeholders.
- Present Alebex’s platform, value proposition, customer use cases, and implementation process clearly and confidently.
- Support live demos, partner training sessions, webinars, workshops, and customer education sessions.
- Prepare and present professional presentation materials, including pitch decks, onboarding decks, training slides, case-study decks, and customer success artifacts.
4. Sales Enablement and Internal Coordination
- Support the preparation of pitch decks, product one-pagers, demo scripts, partner guides, client FAQs, and onboarding documents.
- Help standardize the process for moving a lead from partner introduction to demo, proposal, agreement, onboarding, and implementation.
- Help prevent overpromising by ensuring sales partners and customers receive accurate information about Alebex’s capabilities, limitations, timelines, and compliance requirements.
- Maintain organized documentation for customer success, partner onboarding, training materials, and sales-support resources.
5. Success Stories, Case Studies, Video Content, and Marketing Content
- Identify strong customer success stories, use cases, testimonials, measurable outcomes, and partner success examples.
- Interview customers, partners, or internal team members to collect success-story information.
- Help create customer case studies, short success stories, social media content, website content, presentation slides, visuals, and basic promotional materials.
6. Process Building and Documentation
- Build repeatable onboarding processes for customers, partners, and referral sellers.
- Create and update training guides, checklists, standard operating procedures, and internal knowledge-base materials.
- Help develop a scalable partner training and certification process.
- Recommend improvements to the customer journey, partner journey, and sales handoff process.
- Support the development of internal reporting on customer onboarding, partner activity, customer satisfaction, and success outcomes.
HOW TO APPLY:
To apply, please e-mail your resume and cover letter to [email protected], using the subject line “[Your full-name]_Customer & Partner Success Specialist 2026.”If you have relevant event/trade show experience, please include examples such as events attended, outcomes achieved, or pipeline generated.
Only shortlisted applicants will be contacted. No phone calls please.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. Thank you!
Job Types: Full-time, Permanent
Pay: $70,000.00-$85,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- customer success, client service or sales enablement: 1 year (required)
Language:
Work Location: In person
