Who is Rack-A-Tiers?
Widely known as one of the most innovative companies in the specialty electrical tool industry, Rack-A-Tiers Mfg. is a Canadian, family owned company providing electricians with tools to get the job done faster, easier, and safer. We sell across North America through a network of 6,000 wholesale partners, as well as directly to end users via our e-commerce platform and Amazon. We offer a dynamic and collaborative workplace with a great opportunity to learn and grow. We are seeking a full-time Customer Care Specialist to join our Saskatoon, Saskatchewan team.
What does this role involve?
We are looking for someone who speaks English fluently (French would be a bonus), is extremely organized, detailed oriented, and has the ability to multi-task. Assisting customers with inquiries; you must have an attitude of "how can I ensure this interaction ends with the customer feeling extremely satisfied."
You will be responsible for answering a multi-line telephone and email system, coding and processing orders, and communicating with our sales reps and customers (all over North America) to ensure order accuracy.
If you have a great attitude, enjoy working in a fast-paced environment and are passionate about a personalized customer service experience, come grow alongside an awesome team!
What do we offer:
We will provide training on everything you need to know- from product knowledge to order entry. You will have the opportunity to grow your career within our expanding company. In return for your exceptional performance and consistent results, we offer a bonus program after two years as well as full health/dental benefits after three months.
What you need:
· Excellent written and oral communication skills in English. French would be an asset
·Must possess accurate data entry skills with strong attention to detail
· Possess the ability to prioritize and manage multiple ongoing tasks with outstanding attention to detail
· Strive to develop strong and sustainable customer relationships
·Tech-savvy with the ability to quickly learn new software and systems
·Experience using CRM platforms, chat tools, or customer support software is an asset
· High organizational skills, reliability, and integrity
· Excel in a busy and sometimes stressful environment
· The ability to problem-solve, think critically and use proper judgement
Qualifications:
· High School Diploma required; College diploma or Bachelor’s Degree preferred
· At least two-years of customer service experience in an office setting
· Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
· Experience in Odoo or other order management software is an asset
· Sales experience is an asset
· Experience in the electrical industry is a bonus
Please reply with a PDF version of your resume and cover letter.
We thank every applicant, however only those selected for an interview will be contacted.
Rack-A-Tiers Mfg. provided the following inclusive hiring information:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust.
- Inclusive of minority and disadvantaged groups
- LGBTQ+ friendly workplace
- Age-inclusive
Job Types: Full-time, Permanent
Pay: $23.00-$26.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program
- Work from home
Ability to commute/relocate:
- Saskatoon, SK S7K 5W5: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- customer service: 2 years (required)
Work Location: In person
