MEMBER SERVICES ATTENDANT
JOB DESCRIPTION & POSTING
JOB TITLE: Member Services Attendant
LOCATION: OSTEN & VICTOR Alberta Tennis Centre
REPORTS TO: Membership & Operations Manager
THE POSITION:
The OSTEN & VICTOR Alberta Tennis Centre is looking for customer service-oriented and friendly Member Services Attendant(s) to work at the front desk/reception area of the tennis centre. Member Services Attendants will ensure that all members and guests experience exceptional customer service, and anticipate and fulfill customer needs through high-quality service and customer engagement. Passionate about hospitality and the sport of tennis are strong assets for this position.
KEY POSITION COMPETENCIES:
The membership services attendant possess the following skills:
- Excellent telephone etiquette and customer services skills
- Maintain the highest standard of personal presentation
- Have good communication and listening skills; excellent written and verbal skills
- Strong computer skills with sound knowledge of Microsoft applications
- Be enthusiastic and encouraging
- Must be reliable and punctual
- Able to multi-task without losing productivity
- Comfortable interacting with individuals of all professional levels
- Be able to effectively resolve minor disputes when necessary
- Work well with people in a team environment
- Able to report or communicate with management and supervisor
- Having a knowledge/background/interest in the sport of tennis is an asset
- Work with minimum supervision
KEY DUTIES:
The key responsibilities of the position include but are not limited to:
- Welcome all members and guests in a warm, friendly and professional manner and all policies are followed
- Provide exceptional customer service to members and guests at all times, dealing with their requests and enquires in a timely and professional manner
- Book lessons, courts and programs for our members and non-members
- Promote and up-sell appropriate services and products to all members and guests
- Anticipate customer needs through proactive activities i.e., future court bookings, clinic sign ups or registering for club programs or social events
- Process payments for services on the tennis centre’s point of sale system
- Answer calls and relaying messages promptly
- Monitor office equipment and inventory
- Maintain and organize the pro-shop area
- Maintain a full knowledge of the tennis centre’s membership structure & programs, including selling points and, where appropriate, educate visitors on membership offers and programs
- Encourage feedback on services provided and recognize the changing needs; make recommendations to management or supervisor for service improvements
AVAILABILITY:
We are currently looking for individuals who are available to work flexible part-time hours starting in the fall (16-24 hours). The training for this position will take place from late July to August.
COMPENSATION:
Compensation is to be based on experience level and qualifications.
FOR MORE INFORMATION:
For more details about the tennis centre, visit http://albertatenniscentre.ca
While we thank all candidates who apply, only those selected for an interview will be contacted.
Job Type: Part-time
Pay: From $16.50 per hour
Application question(s):
- What days and times are you available to work every week starting in September? Please include your preferred range of hours per week as well.
Experience:
- Front Desk/Reception: 1 year (preferred)
Work Location: In person
