Residential Program Worker (Daytime}
(Full-time, Unionized)
Interval House of Ottawa is committed to building a diverse workplace. We encourage candidates to self-identify as members of equity deserving groups such as members of the BIPOC community, 2SLGBTQ+ community and/or people with disabilities. Please let us know if you require accommodation(s) at any stage of the application process.
Interval House of Ottawa is a 38-bed emergency home for those fleeing VAW/GBV and their dependents, and is the only shelter in Ottawa that provides on-site housing for their pets.
WHAT WE OFFER
Why work with Interval House of Ottawa? Aside from meaningful work in a supportive environment, IHO offers a generous compensation package for most employees, including:
- 3 weeks of vacation to start
- 10 sick days
- 5 mental health days
- Personal emergency leave
- 100% employer paid health benefits
- RRSP program with employer contributions
- Parental leave top up
- Training and development opportunities throughout the year
POSITION SUMMARY
Under the supervision of the Residential Program Manager and participating as part of the Residential Program team, the Residential Program Worker with guidance from the Case Coordinator, provides immediate and responsive support to survivors of violence and their dependents at Interval House of Ottawa-Maison Interval d’Ottawa (IHO) in accordance, IHO mission, vision and core values, and the needs of diverse communities. Promotion of and support with cooperative living is a component of this position.
KEY RESPONSIBILITIES & DUTIES
· Provide coverage of the Residential main office
· Provide crisis intervention through telephone and personal contact with those experiencing violence
· Ensure that service is accessible to all clients by accessing communication and interpretive services as requested
· Assess level of risk and execute emergency measures and safety planning as necessary
· Assess requests for residential shelter services according to IHO policies and procedures, ensuring alternatives are found if IHO services are not appropriate
· Assess with clients what resources might best serve their needs
· Support with system navigation including legal aid applications, referrals to lawyers, social assistance/ODSP, support with obtaining identification, and other supports as needed
· Conduct intake and discharge process for all residents
· Ensure the effective day-to-day operation of services at IHO, including cleaning, supporting maintenance requests, occasional support with meal prep and clean up.
· Ensure the general cleanliness of IHO, and perform household chores as required to meet health and safety standards (e.g. cleaning, etc.)
· Assist residents of IHO with cooperative living guidelines, including maintenance of chore charts, and move-in/move-out procedures
· Ensure that all health, medical and safety needs of residents are attended to and documented
· Assist residents in their adjustment to cooperative living in the shelter and to promote and practice conflict resolution
· Provide opportunity for and facilitate peer support among residents
· Maintain petty cash in accordance with procedural guidelines
· Receive donations from outside contributors
· Maintain client, program, statistical and agency records in compliance with policies and procedures, and to ensure confidentiality as required by legislation
· Respond to community requests for information
EDUCATION & EXPERIENCE
· Social Service Worker (SSW) Diploma or equivalent in experience, education and training
· Demonstrated commitment to intersectional feminist principles
· Knowledge of Violence Against Women and Gender Based violence issues
· Demonstrated crisis intervention and counselling skills
· Demonstrated group facilitation skills
· Proven conflict resolution skills
· Proven ability to work independently, and within a team approach
· Strong communication skills
· Multitasking abilities
· Demonstrated ability to identify and serve the needs of diverse communities
- Ability to communicate fluently in spoken and written English. Ability to communicate in other languages is an asset
OTHER REQUIREMENTS
- Must be comfortable interacting with animals that are housed on-site.
- Valid CPR/First Aid certification
- As a condition of employment, all employees must have and provide proof of full COVID-19 immunization. Where a person is unable to vaccinate for human rights protected reasons, an accommodation may be provided
COMPENSATION & HOURS
In addition to the compensation package mentioned above, this position offers:
- Salary: $52,500
- 35 hours per week
- Hours of work are:
- Monday, Tuesday and Thursday: 7:30 am – 4:30 pm
- Wednesday: 8:30 am – 4:30 pm
- Occasional trainings/special events outside of normal working hours will be required approximately six times per year. We strive to provide 4 weeks’ notice of these events.
Please submit your resume and cover letter by 11:59 pm on May 27, 2026.
Only candidates selected for an interview will be contacted. Per IHO policy, all internal applicants who attend an interview will be paid at their regular hourly rate for the interview time.
Pay: $52,500.00 per year
Benefits:
Work Location: In person
