Company Overview
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at means: Together, we’re on it.
Summary
We’re looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents, and to write/manage functional specifications between the user community and the more technical IT community. The SAP Support Analyst will be the first line of support and work with other business associates to understand the gaps in the current SAP processes and recommend the necessary improvements. This will take a solid understanding of SAP, understanding integration points and knowledge of our business processes. The position requires strong communication and organizational skills as well as a follow-through mentality.
Position Summary:
The SAP Support Analyst is responsible for writing functional specification in the SCM area. Especially focused on order to cash, procurement to pay, inventory and warehousing. The candidate plays a significant role during implementation, provides ongoing SAP support, drives continuous improvements and plays a key role for SAP upgrades or other major project with SAP.
The SAP Support Analyst also be a major source of training. This training will include updating others on any changes that have been made and training new hires. The candidate must possess the ability to train individuals one-on-one, as well as presenting to a larger classroom.
Responsibilities
- Assist in providing day-to-day support for issues that affect the daily operation of SAP and related interfaces; resolve level 1 support issues in a timely manner and assign complex issues to more senior team members as tickets or projects.
- Proactively identify problematic issues (data or process) and work with the necessary individual(s) to resolve such issues.
- Work with business users to gather more details on new SAP issues, categorize the issues accurately to help address them in a timely manner.
- Very good communication skills and follow-through ability
- Track record of excellence in end-to-end system design / support & leading of SAP projects
- Office: Hybrid schedule is offered after 6 months
- Implementing new customer projects and change requests for Arvato SCS with direct interaction with internal stakeholders, and external clients.
- Manage SAP implementation lifecycle including the gathering of requirements, process analysis, designing, implementing solutions, deployment, and documenting, training and supporting users.
- Experienced in setting up end-to-end SCM processes in the MM/SD/LES/PP/WM/IM area.
- Deep understanding of Logistics with integrated WM with HU management, RF scanning, batch management and serialization as well as sound knowledge of shipping and transport management.
- Proactively identify problematic issues (data or process) and work with the necessary individual(s) to resolve such issues.
- Work with business users to gather more details on new SAP issues, categorize the issues accurately to help address them in a timely manner.
- Part of global IT team responsible for process alignment for all regions for clients.
- Office: Hybrid schedule is offered after 6 months.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor's degree in computer science or closely related field preferred; equivalent experience will be considered
- Perform accurately under stressful conditions.
- Performing variety of duties as required
- Flexibility is a must: Must be able to work overtime, holidays, weekends, different shifts, and different areas of the warehouse
- The ability to follow instructions, processes, and procedures.
Preferred Qualifications / Skills:
- SD, MM, IM preferred
- LES experience is a plus
- Mobisys (mobile application), IDoc’s (EDI), QM is a plus
- ITIL certification preferred
Pay: $49,824.96-$131,570.40 per year
Benefits:
- Life insurance
- Paid time off
Work Location: Hybrid remote in Mississauga, ON L5N 7K6
