Company Description:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.
Job Summary:
The Service Support Supervisor reports to the Operations Manager and is responsible for the day-to-day site-specific parking operations, such as enforcement, general equipment maintenance, and event coordination. The working environment may be internal and/or external, which includes exposure to cold, dirt, vehicle exhausts, noise, dust, heat, odours, rain, and snow.
Location: 240 Seymour Street, Kamloops, BC V2C 2E5
Schedule: Full-time
Hours: Various shifts between 8:30 AM to 9 PM
Compensation: $23.00-25.00 per hour
Mandatory Qualifications:
- Valid BC drivers license with a clean drivers abstract
- Previous experience in parking enforcement or background in security are an asset; training will be provided
- Clean criminal and credit check
Mandatory Attributes:
- Must be punctual and self disciplined; considered a self- starter
- Ability to work and complete tasks with minimal supervision as this is an independent, on the road job; must also strive to work in team settings towards a common purpose
- Ability to de-escalate situations should they arise
- Must be polite with professional attitude, well mannered & level-headed
- Excellent problem-solving skills, time-management and training skills
- Detailed oriented, quick learner and thinker, efficient and possess good attitude, and work ethic
- Strong interpersonal skills with the ability to work well on their own or as part of a team
- Good oral and written communication skills
- Listening skills and the ability to understand and explain procedures in professional manner
- Flexible, patient, diplomatic, courteous, tactful and with high level of integrity
Job Responsibilities / Duties:
- Oversee day to day operations at designated sites
- Provide installation, maintenance and repairs on equipment to assure continuity of customer operations and high levels of customer satisfaction
- Create work orders; supplies and specific service requests
- Focus on completing service calls in a timely and efficient manner, ensuring that constant communication is maintained within department
- To report any equipment malfunctions, issues, and security concerns on all sites,
- Parking lot maintenance as needed
- Provide feedback to the Manager on potential customer situations
- Resolve issues to the customer’s satisfaction and/or in compliance with the agreed upon Service Level agreements
- Telephone Technical support as needed
- Ensure vehicles are serviced and maintained and kept neat, tidy & clean, including weekly vehicle inspections
- To inspect the handheld ticket machine to ensure it is in proper working order between shifts, including sufficient supply of paper
- To carefully check the expiration of parking tickets displayed on dashboards and parking permits/hangtags in vehicles
- Answer various questions and provide guest with directions and other venue information as needed
- Act upon all comments/complaints in a prompt and friendly manner
- To ensure accuracy is used when issuing parking invoices (keying in correct information)
- Work different rotating shifts, including nights, weekends and holidays
- Adhere to company policies and procedures
Hiring Contact:
Please submit your resume with a minimum of two references to Justin Powell, Director, Western Canada at [email protected]
Precise ParkLink is an equal opportunity employer committed to inclusive and barrier-free recruitment, selection processes, and work environments. We are dedicated to ensuring that your needs are fulfilled in accordance with the BC Human Rights Code. Please reach out to the Human Resources department to ensure that your accessibility needs are appropriately accommodated.
Pay: $23.00-$25.00 per hour
Work Location: In person
