Account Executive – Managed Services (MSP / IT Services)
Location: Toronto, ON
Company: Nuvollo is a Managed Services Provider supporting business‑critical systems that require secure, highly available, and predictable environments. We partner closely with our clients to operate, optimize, and grow their technology platforms while delivering long-term value.We are hiring an Account Executive – Managed Services to own and grow existing client relationships while identifying expansion opportunities across managed services, security, and ERP solutions.This is a client-facing, relationship-driven role focused on retention, account growth, and trusted advisory — not cold outbound sales.
What You’ll Do
- Serve as the primary point of contact for assigned client accounts
- Build strong, long-term relationships with client stakeholders
- Drive account growth through upsell, cross-sell, and expansion opportunities
- Lead regular client touchpoints, including Quarterly Business Reviews (QBRs)
- Monitor account health, risks, and opportunities
- Collaborate with internal technical and delivery teams
- Prepare proposals, quotes, and solution recommendations
- Maintain accurate account plans and pipeline tracking
- Contribute insights on client needs, trends, and opportunities
- Ensure high client satisfaction and retention
What We’re Looking For
- 3+ years experience in account management, client success, or account-based sales
- Experience in Managed Services, IT services, MSP, cybersecurity, or ERP environments
- Strong client-facing communication and relationship skills
- Comfortable managing multiple accounts and priorities
- Proven ability to grow revenue within existing accounts
- Organized, proactive, and accountable
- Experience with CRM tools (HubSpot experience is a plus)
Nice to Have
- Experience working with enterprise or commercial clients
- Background supporting technical or infrastructure-driven services
- Experience conducting QBRs or executive-level client reviews
Additional Details
- Occasional travel for onsite client visits may be required
- Hybrid / remote flexibility depending on location
- Competitive compensation and growth opportunity
Application question(s):
- How many years of experience do you have managing existing client accounts?
- Do you have experience working in Managed Services, IT services, or an MSP environment?
- Have you been responsible for upselling or expanding revenue within existing accounts?
- Are you located in Toronto or willing to work in this region?
Work Location: Hybrid remote in Etobicoke, ON M9B 6E5
