The Optician plays a key role in delivering an elevated patient experience by combining clinical expertise, product knowledge, and personalized service. Working closely with the Office
Manager and administrative team, this role supports all aspects of the dispensary while contributing to overall clinic flow, patient care, and business performance.
Key Responsibilities
Deliver a high-quality, personalized eyewear experience, guiding patients through frame
and lens selections based on lifestyle, prescription, and budget
Educate patients on lens options, coatings, warranties, and care to support informed
decisions
Take accurate optical measurements (PD, seg heights, OC height, vertex distance, etc.)
and ensure precise lab order entry
Verify, dispense, adjust, and repair eyewear to ensure optimal fit, comfort, and visual
clarity
Troubleshoot non-adapts, remakes, and patient concerns with professionalism and care
Maintain proactive communication with patients regarding orders, timelines, and follow-
ups
Manage inventory, including frame selection, merchandising, vendor relationships, and
stock levels
Maintain accuracy in billing, insurance submissions, and patient documentation within
the EHR system
Ensure the dispensary is clean, organized, and aligned with clinic presentation
standards
Support overall clinic operations, including assisting with pre-testing, contact lens
support, and exam room preparation as needed
Collaborate with all departments to ensure seamless patient flow and a strong team
environment
Who You Are
Patient-focused with a passion for delivering an exceptional and personalized
experience
Knowledgeable and confident in optical products, styling, and lens technology
Detail-oriented with a high level of accuracy in measurements and order entry
A strong communicator who can build trust and guide patients with ease
Sales-driven while maintaining a patient-first approach
Adaptable, proactive, and comfortable working in a fast-paced environment
A collaborative team player who contributes to a positive clinic culture
Qualifications
Strong knowledge of lens designs, coatings, and optical measurements
Experience with optical lab ordering systems and EHR software
Proven ability to manage multiple priorities in a clinical retail setting
Excellent communication, problem-solving, and organizational skills
What We Offer
Starting wage of $27/hour
Dental benefits
Health Spending Account (HSA)
Free eye exams and vision care
RRSP matching
Paid time off
Schedule
Full-time hours
Tuesday to Sunday
In-clinic role
Apply
If you’re looking for a hands-on role in healthcare and enjoy working with people, we’d love to
connect.
Job Type: Full-time
Pay: From $27.00 per hour
Benefits:
- Company events
- Extended health care
- RRSP match
- Store discount
- Vision care
Work Location: In person
